Jaimie Hammack

With over 20 years of experience across business management, customer service, and office administration, I bring a diverse skill set that allows me to adapt to various industries seamlessly. My professional background includes roles as a small business owner, remote customer support specialist, and dental office manager, each of which has equipped me with invaluable iexpertise in operations management, client relations, data entry, and administrative coordination.

As a small business owner, I successfully managed all aspects of my company, from marketing and client acquisitionb to financial management and workflow optimization. I developed a strong ability to handle multiple responsibilities simultaneously, ensuring efficiency and profitability. My expertise in problem-solving, communication, and leadershipplayed a crucial role in scaling the business while maintaining exceptional customer satisfaction.

In my role as a remote customer support specialist, I provided high-quality assistance to customers by handling inquiries, troubleshooting issues, and ensuring a seamless client experience. I became highly proficient in CRM software, data management, and virtual communication tools, allowing me to work efficiently in a remote environment while maintaining strong relationships with customers.

As a dental office manager, I gained extensive knowledge in insurance verification, billing, and scheduling, ensuring smooth operations within a fast-paced healthcare setting. I was responsible for managing patient records, coordinating with insurance providers, and overseeing day-to-day office functions. My attention to detail, ability to multitask, and strong organizational skills allowed me to streamline administrative processes and improve overall efficiency.

Throughout my career, I have developed expertise in data entry, scheduling, appointment setting, document processing, and customer relations. I am highly proficient in various administrative software programs, including Microsoft Office Suite, Google Workspace, and industry-specific platforms. My ability to analyze data, maintain accurate records, and ensure seamless workflow operations has been instrumental in driving success for the businesses and organizations I have worked with.

One of my most notable achievements includes leading a workflow automation project that significantly improved efficiency and accuracy within a customer service department. By identifying bottlenecks and implementing digital solutions, I reduced response times by 30% and enhanced customer satisfaction ratings.

My adaptability, strong work ethic, and dedication to excellence in service and administration make me an ideal candidate for freelance and remote work opportunities. I am passionate about using my skills to support businesses, streamline operations, and deliver high-quality results.