Jaime V. Abalde Jr.

Jaime V. Abalde Jr. CSR--Gaabucayan Street., Cagayan de Oro City 9000 Seeking an opportunity at your call center that will enable me to put into practice both written and verbal communication skills while providing superior customer service solutions. Work Experience Email and Chat support specialist Concentrix - Philippines Handy.com/Angi.com/Homeadvisor.com August 2019 - June 2024 Handling customer queries through Zendesk and Salesforce. Subject Mattter Expert (SME) Concentrix - Philippines Handy.com/Angi.com/Homeadvisor.com May 2021- February 2024 Team Leader Trainee Concentrix - Philippines Handy.com/Angi.com/Homeadvisor.com February 2024- June 2024 Customer service tools I am familiar with: Zendesk Salesforce Gorgias Intercom Shopify Aftership Relevant Skills Written and Oral communication skills Proficient in Microsoft Office Customer Oriented Problem-Solving skills Multitasking Good listener Email and Chat support specialist Truly Beauty - Freelance www.trulybeauty.com August 2021 - 2023 Handling customer queries through Email and Chat in Gorgias. We used Shopify to cancel/refund and create a replacement. Email and Chat support specialist Pexly - Pexly.com ClearVPN.com/Setapp.com app both under to MACPAW.COM(SaaS) July 2024- January 2025 Handling customer concern through Zendesk(Email) and Intercom(Live Chat) Educational History Bachelor of Science in Information Technology (Graduate) STI College - Cagayan de Oro City