J/M
Jaime McCarthy
ARCHITECTURE & CONSTRUCTION
EXPERIENCES--11 Campview Avenue,
Kintyre, Papine, St. Andrew
PROFESSIONAL PROFILE
To make a significant contribution to
the success of the organization by
assisting with its development using
my organizational, customer service
and communication skills
Customer Success Manager/Executive Sales
Representative-Influx, Modsquad, RemoteReps, First
Exchange,
September 2018 – Present
• Answering customer Queries
(Chat,Email,Phones)
• Onboarding clients post sale
• Sales B2B and B2C
• Zendesk Proficient and Salesforce as well as
other CRM such as Pipedrive, Velocify ETC.
• Zoom Trained and Proficient in G-Suite
• High Volume Outbound and Inbound Calls
• SAAS Experience (Chat,Email,Phones)
• Basic Wordpress
WORKFORCE ANALYST - Concentrix
September 2018 – September 2019
SKILLS
•
8/10
Flexibility and Adaptability
8 / 10
Customer Service
9 / 10
Analytical & Organizational Skills
10 / 10
Microsoft Office Suite
8/10
Creativity and Persuasion
•
Analyzing real time Call trends and adjusting the
schedule to meet the service level
Making necessary Adjustments and improving of
customer interactions
WORKFORCE ANALYST
SUBJECT MATTER EXPERT/ASS SUPERVISOR
CUSTOMER SERVICE REPRESENTATIVE – Hinduja
Global Solutions
July 2015 – September 2018
• Answering customer
Queries(Chat,Email,Phones)
• Onboarding clients post sale
• Sales B2B and B2C
• High Volume Outbound and Inbound Calls
• SAAS Experience (Chat,Email,Phones)
• Zendesk Proficient and Salesforce as well as
other CRM such as Pipedrive, Velocify ETC
•
INSURANCE REPRESENTATIVE –
Chancellor Insurance Agency Ltd.
November 2014 – March 2015
EDUCATION
Associates Degree in Architectural
and Construction Technology
Excelsior Community College
2015 – Present
High School Diploma/CSEC
Morant Bay High School
9 Subjects
REFERENCES
Available Upon Request
