Jailah Sofia Pauline Tanilon

JAILAH SOFIA PAULINE TANILON CALL CENTER AGENT/VIRTUAL ASSISTANT CAREER OBJECTIVE Highly self-motivated to consistently improve skills and grow professionally Call Center Agent with over 4-year experience in planning and performing call center strategies and operations. Trained in improving systems and processes, as well as managing personnel. PERSONAL INFO--Sawata,San Isisdro,Davao del Norte PROFESSIONAL EXPERIENCE Customer Service Representative- Virtual Assistant- Key tasks: EDUCATION Mindanao Medical Foundation College Doctor of Optometry- EXPERTISE HIGHLIGHTS Technical Support Human Resources Polite, professional phone voice Coaching Customer Service Leadership Made sure sufficient call center coverage to attain service level targets, involving scheduling, resourcing, and recruitment initiatives Built a team environment that nurtures growth and the willingness to help others LANGUAGE Responsible for the total quality member experience through teaching, coaching, and English – fluent technical development of call center personnel for exceptional service delivery. Managing calendars and scheduling meetings Coordinating appointments and travel arrangements Organizing conferences, events, and training sessions Managing calendars and scheduling meetings Coordinating appointments and travel arrangements Organizing conferences, events, and training sessions Maintaining and updating databases Organizing and filing documents (both physical and digital)