Jailah Sofia Pauline Tanilon

As a Customer Representative, you interact with customers on a daily basis, addressing their questions, concerns, and feedback through various communication channels such as phone calls, emails, or live chat. Your role is crucial in ensuring customer satisfaction and loyalty by providing accurate information about products or services, assisting with orders, troubleshooting problems, and resolving complaints effectively and efficiently.

You are adept at listening actively to customers to understand their needs and concerns, demonstrating empathy and patience while offering solutions or alternatives when necessary. Your ability to navigate through computer systems or databases enables you to access customer accounts and provide timely updates or resolutions. Additionally, you may collaborate with other departments such as sales, technical support, or billing to coordinate efforts and deliver comprehensive customer support.

Your role requires strong communication skills, both verbal and written, as well as a customer-focused mindset to deliver positive experiences that enhance the company's reputation and foster long-term customer relationships. Adaptability and problem-solving skills are also essential in addressing a wide range of customer inquiries and ensuring a smooth interaction throughout the customer journey.