Experienced IT Professional with 12+ Years of experience as a Microsoft Windows and Software Administrator with a demonstrative history of working in the hospitality and telecom industry. Goal-oriented and collaborative IT professional, with experience in applying hardware and software design, installation, administration and configuration to support growing businesses. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies. Adept in communicating with technical and non-technical audiences; Develop system documentation and create policies to meet the needs of dynamic and continuously changing environments.