Jahanzeb

Jahanzeb Yusufi S/O: Mansoor ul Aziz Resident of: House # 40, block 1, sector A-2, Township, Lahore, Pakistan Contacts: Cell Phone: - Email:-Skype: jahanzeb.yusufi Twitter: @JahanzebYusufi LinkedIn: https://pk.linkedin.com/in/jahanzeb-yusufi-a- Why hire me? My professional experience is over 11 years, although I am a person of multi talents (not self-proclaimed) but connecting & com municating to people is what I am best at & my developed skills of ‘thinking outside the box’ has been my pride I can assist in effective customer interaction , maintain customer loyalty, internal customer interaction, employee counselling, Quality assurance, managing daily official matters, social media presentations, creating STANDARD OPERATING PROCEDURES for the compines in need etc. My current schedule keeps me busy for 12 hours a day so I am kind of workaholic Professional experience: Manager Customer Support @ DIGITECH OUTSOURCING SOLUTIONS RESPONSIBILTIES: (OCT 2013-PRESENT) o o o o o o o o Leading and delivering complex client engagements Helps identify, design and implement creative business solutions for the company Providing excellent customer service and determining the needs of the clients. Also oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance Participate in the development and presentation of proposals for business development Ensures team involved with are aware of the combined end goal Delegate assignment to subordinates Conduct regular meetings to improve productivity, product knowledge and customer satisfaction Customer Support Executive @ ClamCase LLC USA RESPONSIBILITIES :( OCT 2011-SEP2013) o o o o o o I was responsible for ensuring timely and professional responses to all complaints, requests and quires received. Research and compilation of answers for informational requests from customers Preparing reports on the activities of the customer care department Efficient dealing of complaints so as to regain the customer trust on the company To check whether there are any trending issues to be notified to the technical team Collect the data for RMAs for different team to follow up sales & support Customer Support Team Lead @ Mobilink RESPONSIBILTIES :( MARCH 2005-OCT 2011) o o o o o o Handled customer escalations To minimize turnaround time of calls Trained new agents regarding system knowledge and how to handle customers Provide helpful and positive feedback to motivate agents Runs regular staff meetings with the call agents team Communicate any company policy and procedure changes to call agents Sales Representative @ ALPHA Insurance (REG) RESPONSIBILITIES: (MARCH 2004-FEB 2005) o My foremost duties were to procure clients o Maintain an incessant follow up with clients & follow up with their issues o To increase customer loyalty, I was responsible to provide incentives for existing clients to ensure long term relationship & to ensure that for future business we remain client’s number 1 choice o In case of losses, though it was not my job description, I used to follow up with clients whether they got their settlements. Accomplishments: o I joined a young company and due to sheer dedication I managed to get promoted to Customer Services and Project Manager in span of over 3 years and have been serving in both capacities to the best of my abilities. Initially started with a team of 5 and now handling a team of 20 skilled and highly trained individuals o Managed to gain trust of a large number of clients mostly from US, UK & EU o I was awarded ‘call of fame’ award thrice in Mobilink® for best customer support attitude o I served as substitute Team Coordinator for 4 teams, participated in CRM test team, IVR implementation team and team counsellor at Mobilink® o I was awarded best sales rep in Alpha Insurance® Company Education: • I am an IT graduate. • Enrolled in PMP Workshops and Programs: o Culture of Excellence- A 3 day workshop to understand and concentrate on the areas which go unchecked & result in customer loss o Soft Skills, an asset 2 day workshop to exercise & learn soft skills which effect customer interaction and to learn extra ordinary tactics to e nsure customer trust. Other talents: I have been keeping busy with following: o o o o o o o o Microsoft Excel - Extensive knowledge and daily in use software, Google sheets Microsoft Word Content writing Creative writing Web researching Proofreading Transcription Photoshop Hobbies: o Cooking is my love, in fact, I meditate while cooking especially B.B.Q o Learning what astrophysicists are finding out about our universe, about Einstein’s theories being proven right all the o o time, Quantum theories, in short love to hear & learn about frontiers of Science in relation & compare those to the ones mentioned in Islam Watching Chip Fosse doing magic with cars Watching Top Gear