Jahanzeb

I have over 12 years of customer support experience. I have Supervised all the projects involving Desk, Zendesk and Freshdesk. I have been managing customer support via emails, live chats and phone calls. I have also done certification in Social Media Marketing and have worked in media channels for eCommerce stores. I can work on shopify as well.Product knowledge is key to assist customers fast and acquire customer delight thus i provided trainings and written standard operating procedures for the projects given. I single handedly developed BPO set ups and have worked with entrepreneurs for their ecommerce stores and have been a recruiter as well. I am sure that my experience can add to the value and exceed customer expectations.