Jagriti Singh

JAGRITI SINGH - -801-A1 Skyvilla Vertex, Near Croma, Khadakpada, Kalyan West, Thane (421301) EDUCATION Matriculation SSC St. Thomas English High School 2008 Intermediate HSC K.J Somaiya of Science and Commerce - Graduation BMS K.J Somaiya of Arts and Commerce - Post-Graduation PGDBM Thadomal Shahani Centre For Management - EXPERIENCE Whitehat Education Technology Pvt. Ltd. Executive - L2 Concierge (June 2020 - Present)  Problem-solving on Windows and Mac OS related to OS and software.  Troubleshoot complicated issues related to coding/game software (Python, Carla,Expo, Micro Bit, Roblox, Minecraft. Worked on CRM like Zendesk, Robochat and Salesforce.  Remote support for APAC, EMEA and NA users using Teams, Zoom and Anydesk.  Research, diagnose, troubleshoot and identify solutions to resolve customer issues.  Take ownership of customer issues reported and see problems through to resolution.  Follow the SLA for issues with respect to the severity.  Strong communication skills with the ability to capture and articulate technical and non-technical details.  Plan, evaluate and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency and output.  Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems and recommending system improvements. SS Online Classifieds LLP Designated Partner (September 2016 - March 2020)  Managing Classifieds Website www.lendenadda.com  Offered information on related products and services to customers.  Handling customer queries and complaints.  Making marketing strategies.  Social media marketing on platforms like Facebook, Twitter and Instagram.  Google Analytic and Facebook Analytic.  Blog content creation.  Running ads on Google and Facebook. Windchimes Communications Associate Maven (April 2015 - August 2015)  Client Servicing and Social Media Marketing for brands like ITC Hotels and Yes Bank  Running ads on Social Media  Preparing weekly and monthly reports  Handling queries and complaints of customers across all the social media platforms  Developing content for brands for their social media pages  Running contests on social media  Covering live events  Handled all client interactions and internal coordination with other teams INTERNSHIPS Philip Capital Marketing Intern 3 Months Windchimes Communication HSC 1 Month CERTIFICATE Programme Certified by: Entrepreneurship Skill Development Programme on Computer Accounting with Tally MSME Data Analytics Excelr Digital Marketing Udemy SKILLS  Advanced Excel  Power BI  Tableau  Zendesk  Salesforce  MS Office  Analytics - Facebook insights, Twitter analytics, Google analytics  ERP Tally INTEREST  Reading Books  Photography  Sketching  Gaming