As a dedicated and results-driven Technical Support Specialist with a solid background in the ed-tech industry, I excel in delivering exceptional customer service and technical assistance. With a Bachelor's degree and hands-on experience in advanced technical support roles, I am proficient in various tools and technologies, including Zendesk, Salesforce, and advanced Excel functions.
My expertise extends to data analysis and visualization, where I leverage Power BI and Tableau to turn complex data into actionable insights. My strong communication skills and ability to solve problems efficiently enable me to support clients and stakeholders effectively while driving project success. I am passionate about utilizing my skills in a dynamic environment where I can contribute to innovative solutions and drive continuous improvement.
I am seeking opportunities that will allow me to further develop my technical acumen and make a meaningful impact in a forward-thinking organization.