Jael Arawosegbe

JAEL AROWOSEGBE MISS-Personable and Attentive | Strong Interpersonal Skills | Strong Verbal Communicator QUALIFICATION SUMMARY I Demonstrate friendliness, approachable, active listening skills. I am a results-driven and customer service-oriented professional with 5 years of experience building rapport with customers, showing empathy and concerns for effectively communication. I am Skilled in generating leads, fostering client relationships, and promoting Sales to drive business growth. Seeking to leverage my excellent communication and sales abilities, knowledge of company products, industry trends and market specifics to contribute to the success of my team. KEY SKILLS ✓ Cold/Warm calling ✓ CRM software ✓ Phone/chat support ✓ E – commerce ✓ Effective communication ✓ Active listening RELEVANT PROFESSIONAL EXPERIENCE Customer Care Representative Kinzel Benefit • • • • • • • • • • • 2024 USA Conducted initial assessments of potential clients to determine their eligibility for insurance products. I consistently achieved a minimum of 100 connected calls per day, generating an average of 15 qualified leads daily. Additionally, I maintained a qualified lead to sales conversion rate of 80%. Gathered and analyzed client information, including financial status, health history, and risk factors. Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. Provided clients with detailed information about insurance policies, coverage options, and eligibility criteria. Collaborated with underwriters to ensure accurate and timely prequalification of clients. Maintained and updated client records, ensuring confidentiality and compliance with industry regulations. Assisted clients with completing necessary documentation and guided them through the prequalification process. Built and maintained strong relationships with clients to ensure satisfaction and retention. Provided exceptional customer service and support to clients. Participated in training programs to stay updated on industry trends and product knowledge. Customer Care Representative REPORT OWLS LLC • ✓ Shopify knowledge ✓ Microsoft Office/ Excel ✓ Data entry 2022 - 2024 USA, Cold Caller. Qualified leads by asking relevant questions, gathering information about clients' budget, needs, and timeline. • • • • • • • • • Scheduled appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process. Actively listened to customer inquiries and concerns, providing appropriate solutions and information. Handled customer complaints with calmness and professionalism, acknowledging and apologizing for any inconvenience, and resolving issues to maintain customer satisfaction. Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company. Collaborated effectively with team members to provide comprehensive support to potential clients. Stayed updated on real estate market trends to engage in informed conversations with potential clients. Consistently met monthly targets for lead generation and call volume. Actively sought feedback, attended training sessions, and adopted effective cold calling techniques to continuously refine communication and sales skills, resulting in improved conversion rates and lead generation success. Intern, Public Health department, FCDA | • • • • • • • • - Abuja Organized and maintained client filing system which promoted quick data finding for staff. a Reviewed food handlers record’s and filed records in alphabetical and numerical order hence maintaining database for storage and retrieval of medical records. Carried out Occupational and Environmental Inspections Assisted in the Roll back Malaria program, Distributed over 100 treated nets in a community. Stock keeping of all supplies. Collected over 200 samples for the Rapid test for COVID 19. Issued over 50 food handler’s certificates. Digital registration and Upload of client data for COVID 19 test. ACCOMPLISHMENT • • • • • • • • I was able to get to my set sales goals for the working period. Achieved high initiatives and innovations. Implemented a new system for handling customer claims, resulting in a 20% reduction in claim processing time and improved overall efficiency. Received multiple commendations from customers for exceptional service, leading to a 10% increase in customer retention. Collaborated with the sales team to identify potential upselling opportunities, resulting in a 15% increase in customer product adoption. I successfully had high customer satisfaction ratings from clients. Consistently met or exceeded key performance indicators, including average handling time, customer satisfaction scores, and first-call resolution rates. Achieved 120% of sales targets consistently throughout the year, resulting in significant revenue growth for the company EDUCATION Degree, Bsc. Madonna University RELEVANT CERTIFICATION Fundamentals of Monitoring and Evaluation Project Management (PMP) General Health and Safety (HSE 1&2) Customer Service Representative Management (CSRM) Health safety and Environmental Management (HSE 3) River State, Nigeria.