Jada Muse

Jada Muse - Customer Service and Technical Support Expert I am a hard-working and reliable customer service and technical support expert. I am a motivated and dependable employee who strives to learn more through training and experience. My goal is to grow with and within the company. WORK EXPERIENCE SKILLS Tech Expert / technical support Verizon Wireless call center 08/2006 – 12/2017 Hardworking Murfreesboro, TN Energetic Reliable Optimistic Dependable Motivated Team Player Achievements/Tasks CompTIA A+ Certification Active Listener Assisted customers with troubleshooting, products and services and account related issues. Knowledge of and ability to use computers, all types of phones and other hardware components. Assisting customers with orders, sales and equipment. Using proprietary tools and resources, was able to resolve customer's billing and technical inquiries. Trained and gained experience in Microsoft Word, Excel, PowerPoint and Office. Worked as a team player and individually to deliver the best customer experience results. Contact: Elizabeth Maidmont - Customer Focus Courteous Computer literate (Microsoft Office programs, Adobe, Internet) Basic networking and infrastructure experience Advanced troubleshooting abilities on mobile devices and telcom products and services Multi-tasker • High level of professionalism and confidentiality Superb written and oral communication skills EDUCATION Ability to multi-task with excellent attention to detail Core Curriculums Henry County High School Skill 08/1996 – 05/2000 Paris, TN PERSONAL PROJECTS A+ Certification CompTIA 2008 – 2009 Superior typing and data entry skills – accurate Ideas at work (2014) Nashville, TN I submitted a training document for review. It was the recovery box process. Not only was it approved, but it was handed out to the next training class. Housekeeping and pet sitting self employed (12/2017 – Present) Created, advertised and gained customer base for my housekeeping and pet sitting services. Marketed my products and sold them to regular customers. Handled all aspects of the business.