I am a hard-working and reliable employee. I focus on quality, accuracy and efficiency. I have been responsible for many data entry projects at my previous job, Verizon Wireless. I worked here for 11.5 years. I was responsible for assisting customers through phone, email and chat. I also updated and maintained several spreadsheets and documents. I was a leader in sales as well as overall customer experience. I handled escalated call situations. I value integrity and confidentiality.