PERSONAL PROFILE
JACQUILINE
TAGHOY
VIRTUAL ASSISTANT / APPOINTMENT
SETTER / CUSTOMER SUPPORT SPECIALIST
Philippines
--https://www.linkedin.com/in/j
acquiline-t-8596a518b/
CORE SKILLS & EXPERTISE
Virtual Assistance & Administrative
Support
Lead Generation & B2B Marketing
Appointment Setting & Calendar
Management
CRM Management & Database
Organization
Customer Service & Client Retention
Cold Calling & Sales Support
Email Marketing & Brand Promotion
Project & Case Management
Technical Support & Troubleshooting
TOOLS & SOFTWARE PROFICIENCY
CRM Platforms: Oracle CRM, HubSpot
ERP Platforms: NetSuite, SAP
ServiceNow (ITSM)
Project Management: Trello, Asana,
Google Suite
Communication: Slack, Zoom, Microsoft
Teams, Outlook, Gmail
Booking & Scheduling: Google
Calendar, Calendly
Results-driven Virtual Assistant and Marketing
Specialist with 9 years in customer service and 4
years in virtual assistance, specializing in
appointment setting, lead generation, and CRM
management. Skilled in B2B marketing, cold
calling, and administrative support to drive
business success.
PROFESSIONAL EXPERIENCE
Virtual Assistant / Appointment
Setter
TABS Inc. | Oct 2021 – Jan 2025
Managed appointment scheduling and
calendar coordination for clients expanding
businesses in the US.
Lead generation efforts, successfully
increasing potential client engagement.
Executed targeted B2B marketing strategies,
improving outreach efficiency.
Conducted cold-calling campaigns,
converting leads into active prospects.
Maintained and updated the client database,
ensuring accuracy in records.
Provided administrative support, including
email management and follow-ups.
Virtual Assistant / Appointment Setter
ShipOut | Apr 2020 – Aug 2021
Assisted buyers with inquiries, ensuring a
high customer satisfaction rating.
Conducted follow-ups with potential clients,
increasing conversion rates.
Managed and optimized CRM data, improving
client tracking and retention.
Provided detailed reports on sales and
appointment statistics.
EDUCATION & CERTIFICATIONS
Administration Support Certification Alison
Social Media Management Training Elevate Tutoring Ph
EDUCATION HISTORY
Bachelor of Science in Nursing
University of Perpetual Help
2012
REFERENCES
Available upon request
Client Technology Representative &
Global Service Desk
CWT Philippines Inc. | Jan 2017 – Jan
2022
Delivered first-level technical support
for employees on applications and
infrastructure services.
Assisted clients with online booking
tools and customer travel profiles.
Provided initial triage and incident
correlation, escalating issues as
required.
Handled both inbound and outbound
support calls and emails efficiently.
Customer Service Representative
Teleperformance | Nov 2013 – Apr 2015
Managed Telstra Telecommunication
customer accounts, ensuring prompt
issue resolution.
Provided case management,
complaints handling, and customer
retention strategies.
Assisted in basic technical
troubleshooting and billing inquiries.
Customer Service Representative
Convergys | Nov 2011 – Aug 2013
Managed DirecTV US customer
accounts, ensuring prompt issue
resolution.
Provided case management,
complaints handling, and retention
strategies to improve customer
experience.
Assisted in basic technical
troubleshooting and billing inquiries.
