Jacquiline Pareño

Professional in customer service with significant experience in Jacquiline Pareño managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach. Skills Work History • Customer engagement • Reservation software • Phone etiquette - ESTA applications. Handling emails, chats and phone calls. • Telephone reception- • Telephone reservations • Travel bookings - We take calls from customers who want to book reservations for their pets. We go over what they should and shouldn't bring, discuss to them about fees and charges. Once they're good with • Transportation information everything, we lock in their preferred dates. We also • Travel planning let them know about extra services they can add, like grooming or baths. • Cost planning • Production leadership • Travel reservations • Problem-solving • Data entry • Payment processing Pet Reservation Agent Four Paws Inn, California • Schedule maintenance • Customer reservations Concentrix Malaysia Handling phone calls and answering queries. >>> • Record preparation • Travel sales Customer Service Representative Helping customers booking their airline reservation. • International travel • Hotel accommodations GovAssist Helping customer with their passport needs, visa and • Typing speed • Call control Customer Service Representative - KYC Analyst, Fraud Analyst, SMB Specialist TDCX SDN BDH. , Malaysia SMB Addressing customer inquiries and providing assistance with account integration. Communicating through chat platforms and composing responses, including the use of predefined email templates, to ensure efficient and professional customer support • Phone and email etiquette Risk • Active listening Acts as the primary point of contact for customers inquiring about the reasons behind the • Customer service suspension of their payouts. Provides clear and accurate information regarding the terms of • Issue resolution service agreement, ensuring that customers are • Detail-oriented well-informed about prohibited and permissible items prior to onboarding their business. • Team collaboration Ultimately, our role is to assist in mitigating risks • Reservation management associated with businesses utilizing our services. • Microsoft office Fraud Analyst, KYC Analyst, Gelato • Computer reservation software "A KYC (Know Your Customer) analyst is • Accommodation planning responsible for thoroughly reviewing all • Decision-making documents submitted by customers, ensuring their validity and authenticity before onboarding • Reservation confirmation their accounts. The Financial Crime team focuses on validating all customer information, including • Documentation business entities, personal identification, and • Corporate travel residential addresses. Gelato verification entails reviewing a customer's selfie for accuracy and • Sabre software compliance. • [Language] fluency Fraud analysts conduct underwriting assessments • Staff training of submitted documents, adhering to the • Regulatory compliance company's established requirements and guidelines. In addition, they analyze data and • Special needs assistance information to identify fraudulent or suspicious • Critical thinking transactions associated with accounts. Lastly, comprehensive reviews are conducted on newly • Passenger assistance created accounts to facilitate the early detection and prevention of fraudulent activities • Creative thinking • Itinerary planning • Flexible schedule - • Customer documentation review • Baggage handling procedures • Lost baggage tracing • Teamwork and collaboration • Quick thinking Appointment Setter Senior Healthcare Team, Florida As Medicaid representatives, we reach out to prospective seniors to assist them in obtaining medical insurance. After presenting the benefits and gauging their interest, we arrange an appointment for them to consult with our senior medical insurance representative to finalize the process. • Time management • Attention to detail - prospective home seller. Once they show interest • Multitasking Abilities of selling their houses were going to provide the information to the acquisition department for • Reliability them to follow through. As for cold calling • Excellent communication manager, I handle all the leads of the people who showed interest of selling their home and • Organizational skills make sure to get all their details. For disposition • Verbal and written communication the acquisition managers and lawyers for deal closure. • Product knowledge • Quality control • Time management abilities • Continuous improvement and transaction, were the last part of closing the deal. We monitor the properties, coordinates with • Self motivation • Professionalism Courtesy Home Buyers, Richmond VA As cold caller, we are calling leads of • Problem-solving abilities • Complaint handling REVA Cold Caller, Lead Manager, D&T - Collections Agent, Escalation, SME, QA Afni Philippines , Quezon City, Metro Manila, Philippines Collections Agent: Responsible for answering phone calls and assisting customers with payment processing. This includes performing ad hoc services, such as enrolling customers' bank accounts in autopay and providing billing explanations. Escalation Agent (Tier 2): Tasked with assisting agents during escalation calls involving customers who wish to speak to higher-level representatives. We act as supervisors, addressing and resolving concerns to pacify customers. Additional responsibilities include performing ad hoc services such as providing credits for issues unrelated to system concerns. Subject Matter Expert (SME): Conducting floorwalks to assist agents with real-time inquiries regarding processes. Collaborating with the training team to evaluate and deliberate on agents who demonstrate potential to join the team. Quality Analyst: Ensuring all analyses and decisions align with the company's quality standards. Responsible for developing and implementing inspection activities, identifying and resolving problems, and delivering satisfactory outcomes. For unusual processes, corrective actions are applied. Tasks also include auditing calls and conducting weekly calibration sessions with supervisors, managers, and clients to ensure alignment with the company's processes- Ticketing / General Reservation Agent Teleperformance Philippines , SM FAIRVIEW Quezon City We assist customers with booking their flights and arranging seating preferences. Our services include addressing inquiries related to baggage information, check-in procedures, and, most importantly, providing guidance on TSA rules and regulations. As ticketing agents, we are responsible for issuing tickets and processing itinerary changes. - Customer Service, Broadband Specialist Results Manila, Silvercity Frontera Verde Heights Ortigas Pasig Handling phone calls to assist customers with phone activation, adding minutes, addressing general inquiries, and guiding them in programming their devices. As part of broadband support, we provide assistance with basic troubleshooting. If the issue remains unresolved, we create a ticket to escalate the matter to the field technical team for manual inspection and installation. - Customer Retention Specialist - Loyalty Techmahindra, Libis Quezon City Long-time customers contact us to inquire about the phones or items they are eligible to receive for free based on their accumulated points and loyalty. We review all available items aligned with their points and provide them with suitable options. Once the customer selects an item of . #HRJ#ad34fdd 8-5c57-4a37-ae77-d6a024cfea6f# their choice, we proceed to process the request and arrange for its delivery to their address- Customer Service Representative Pacific Hub Corporation, Shaw Blvd. Mandaluyong City Answering customer's query over the phone. Provide basic troubleshooting techniques if their phone is not working. Checking for area with power outages, monitoring customers balance and activating roaming services for them. Education 2015-04 Bachelor of Science: Entrepreneurial Management Polytechnic University of The Philippines - Manila • [Scholarship Name], [Year Awarded] from [Awarding Body]