Jacquiline Maiza

JACQUILINE G. MAIZA M E R C H A N D I S E P L A N N E R A S S I S T A N T | T E C H N I C A L | E X E C U T I V E V I R T U A L S U P P O R T S U P E R V I S O R PROFILE I am a versatile professional with a proven track record in roles such as Executive Virtual Assistant, E-commerce Merchandise Planner, Customer Support Supervisor, and Bookkeeper. My expertise includes e-commerce operations, inventory management, logistics, customer service, and financial administration. I excel at supporting business growth, enhancing customer satisfaction, and ensuring the accuracy of financial records through efficient and reliable administrative support. SKILLS Inventory Management WORK EXPERIENCE Supply chain management Demand Forecasting E-COMMERCE MERCHANDISE PLANNER Data Analysis Emazing Group Executive communication support Project coordination Workfore management Training and onboarding TOOLS MS Office G Suite Basecamp Slack Zoom Skype Canva Toolio Salesforce Amazon Seller Central Shopify Develop and execute merchandise plans based on goals, and trends Forecast demand, monitor inventory, and adjust purchase orders for optimal sales Analyze sales data and trends to identify growth opportunities and improve product assortment Collaborate on pricing and promotion strategies to maximize profitability Monitor and report on key performance indicators to achieve sales and financial targets Maintain vendor relationships EXECUTIVE VA & BOOKKEEPER - Informatics Computer Institute Diploma in Computer Studies- Amando Cope College Bachelor of Science in Nursing - BJM Properties / Pinnacle Cleaning Services Invoice management and reconciliation Manage AP/AR Tax-related documents preparation Handle vendor relation Client calendar management/scheduling Administrative Tasks EXECUTIVE VA & E-COMMERCE MANAGER GEG Distributors EDUCATION - - Manage 90% of the business’ operations Create Standard Operating Procedures for the company Create Purchase Orders for suppliers abroad Process monthly and bi-monthly accounting, US Taxes Inventory Management and reconciliation TECHNICAL SUPPORT TEAM MANAGER - Concentrix (Convergys) Account : Microsoft Skype Teleperformance Accounts : EPSON North America, Comcast NED Ensure that the team understand and comply with the objectives, performance standards, and policies Monitor and evaluate agent performance, provide learning or coaching opportunities, and take corrective action, if necessary. Prepare reports and analyze data to help the management in determining goals