Jacques Desire Loic Sandian

Jacques.Desire.Loic SANDIAN Sir Hillary Blood,Candos, Quatre Bornes • Plaine Wilhems (Mauritius), Mobile (-/ Home-(- •- OPERATIONS OFFICER Dealing with operational tasks and solving queries/issues at back office level. Analytical and detail-oriented emerging professional positioned to excel in a challenging intermediatelevel finance position requiring solid knowledge of operational tasks regarding Disputes cases, Chargeback processing, reconciliation tasks and Customer support agent (Call center) inter alias. Computer and other skills include:  Internet And Computing Core Certification (IC3) (Mauritius)  Proficiency in Microsoft Suite and other operational software  Bilingual- English & French (written and spoken) PROFESSIONAL EXPERIENCE MAUBANK LTD, 25 Bank Street, Cyber City, Ebene 72201, Republic of Mauritius TELLER/OPERATION & MANAGEMENT TASKS/CUSTOMER SUPPORT AGENT (September 2017— Present) Concurrent with education, gaining practical experience for an established banking firm. Provide firstclass customer service to clients and handle cash transactions with utmost accuracy as things progress I climbed the steps until recently dealing with customer queries/issues and operational tasks at back office level. Using online interface, answering phone inquiries (Troubleshoot, password reset/forgotten, and following up and check status, call back-validating transactions, performing due diligence, ticketing…). BARCLAYS BANK recently name as ABSA bank, Absa House, Cybercity Mauritius INTERN (May 2017—August 2017) Working in the Payment department Dragon Electronics official distributor of LG Electronics in Mauritius, Dragon House, Pump Road Mauritius. INTERN (2016) Assisting executive salesman learning jargon/tips, how to interact with customers inter alia. ● Performed filing and data-management tasks; drafted and edited short office memos. ● Assisted with all office administrative duties. Municipality of Quatre Bornes at the Tax Revenue department Town Hall, Quatre Bornes, Mauritius INTERN (2015) Assisted with filing tax returns for clients. EDUCATION & CREDENTIALS OPEN UNIVERSITY, 2nd floor FOA building University of Mauritius Reduit MU, 80837 Bachelor in Economics Finance and Banking ACCA Enrolled for ACCA tuition (part time) Participation in competition  SEM Young Investor Award (Stock Exchange of Mauritius)2014  Australian Mathematics Competition 2014