Jacquelyn Pulgo

Jacquelyn palacios pulgo Sangi New Road Pajo Lapu lapu City · -- Work Experiences: Customer Service Representative-eBay Inc. North America I worked for eBay directly for almost 5 years. I have handled different departments such as Selling, Buying, Returns, and Disputes ad Paypal Claims. I am also one of the pilot agents when Mediation Department was launched and became one of the top 5 agents in our company. Technical Support Specialist-CenturyLink I was hired by CenturyLink as front line technician and was able to assist customers with ISP concerns. I have provided customers with technical support using maintenance procedures created with company products. Chat and Email Support-AT&T Supplied customers with written responses and information and followed up on customer communications. Kept records of customer interactions and actions taken, including transactions, comments, inquiries and complaints. Recent work : Amazon and eBay Drop shipping and Customer Service Supporting Team Leader I worked for Clearstone Trading as a virtual assistant where I search for profitable listings on Amazon before the company opened and started operating for their eBay account. I also single handedly took care of the account from searching for products to sell, listing the item, processing orders to dispatching until updating file exchange and handled customer service while working as a team leader for Amazon drop shipping. Education Cebu Technology University Bachelor of Science in Hospitality Management Additional Information Certificate of Excellence – World Class Service Award AT&T Top 2 Agent – For consistently hitting target score for the year eBay Inc. North America.