JACQUELINE M. SORELA
Training, Operation and Business Development
Manager
Profile
Innovative experienced Leader and Manager with over 13 years of
experience in B2B Sales including Marketing, Sales Management,
Hiring & Training in information technology also include BPO Industry.
Strong strategic thinker and team builder with the skills to succeed in
any practical business environment. A mentor in different ways of
http://linkedin.com/in/jacqueline-sorela
improving each individual skills and capabilities..
Work Experience
-
jacqueline.sorela.com
March 1, 1986
Iponan, Cagayan de Oro City
Misamis Oriental Philippines
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Thinklogic Media Group
Product Design Manager
Lead, mentor, and train BDRs to meet targets. Foster a positive team
environment. Work with sales and marketing to improve lead generation.
Monitor performance and keep records. Recruit and train telemarketers.
Oversee client and partner relationships. Ensure compliance with policies.
Facilitate communication between departments. Analyze market trends.
Education
Southwestern University PH
(Cebu)
Review calls and provide feedback for improvement.
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Teleperformance PH
SME- Banker
Handle calls about bank balances, account questions, card issues, and
troubleshooting. Manage and dispute incorrect transactions. Mentor and
coach new hires on call handling. Lead the team during supervisor calls
Associate in Health Science Education
and when the leader is absent. Address late logins and track team
performance. Monitor calls and manage performance scorecards. Work
with mentors to uphold standards, especially in fraud prevention. Ensure
Xavier University
HighSchool
2012
-
2013
-
adherence to protocols for excellent service and customer trust.
Synnex Concentrix
Technical Support
We offer round-the-clock support for all technical needs, from basic help
desk assistance to advanced hardware and software solutions. Our cost-
Expertise
effective services include 24-hour voice and online assistance. With Tier 1
Basic Support, Tier 2 Intermediate Support, and Tier 3 Advanced Support,
Training and Development
we cover all levels of technical and product support. We ensure prompt,
reliable, and effective service for any customer issue.
Marketing Specialist
2009
Appointment Setter
-
Business Development Management
Quality Assurance
Hiring and Deployment
Operation Management
Language
English
Tagalog
V/Bisaya
2010
724care BPO
Survey and Sales Specialist
Our team makes outbound calls to assess satisfaction with mortgage experiences. We
offer personalized insurance options, enhancing service quality. We also conduct
random calls with scratch card incentives and schedule appointments. Our strategic
outreach gathers feedback, fosters relationships, and generates leads. We aim to
exceed expectations and drive positive outcomes through personalized service and
innovative incentives.
