Jacqueline Mercado

JACQUELINE MERCADO CONTACT ME EDUCATION -- Taguig City University 2012 Bldg.3 Unit 406 Centennial Village Western Bicutan Taguig Barista/Bartending (Vocational) 2002 - 2006 Fort Bonifacio High School Fort Bonifacio Elementary School - LANGUAGE English Tagalog SKILLS Problem-Solving Skills- WORK EXPERIENCE Valor Global 2014 – Current RCA Skills- Analysis, InsightsI bring strong RCA skills and a proven ability to provide significant insights from my experience as a quality analyst. By identifying key issues, implementing solutions, and delivering actionable recommendations, I’ve honed my analytical, organizational, and communication abilities. Enabling me to streamline processes, anticipate needs and provide effective support to leadership. Quality Analyst Sprint-T-Mobile -) SME (Team Support) (2 years) Internal Escalation (2 Years) Customer Service (3 Years) Alexandre (French Restaurant) 2010 - 2011 Service Crew/Barista Amici (Italian Restaurant) Feb 2010-Jun 2010 Service Crew Yakimix (Japanese Restaurant) D e c 2 0 0 9 - F e b 2 0 1 0 Service Crew I bring strong problem-solving and organizational skills developed through my progression form frontline agent to an internal escalation and quality analyst roles. In, each position, I successfully resolved complexed issues, enhanced processes, and ensured high-quality outcomes. These experiences have sharpened my attention to detail, time management and communication skills. Critical ThinkingI plan to leverage the critical thinking skills I developed through my experience as an agent, internal escalation and quality analyst to drive better decision-making and process improvements. In each role, I analyzed complex issues, resolved challenges, provide actionable insights to improve processes. These skills have equipped me to anticipate needs, manage priorities, and deliver effective support. Excellent Communication Skills- both Written and VerbalI have honed exceptional communication skills through my progression from agent to internal escalations and quality analyst roles. These experiences have equipped me to convey information clearly, collaborate with diverse stakeholders, and manage high-pressure situations effectively. I will leverage these abilities to facilitate seamless communication, coordinate priorities, and provide proactive support to leadership. Microsoft Skills- Excel Sheets, FormsI bring advance Microsoft skills including expertise in Excel and Forms, developed through my role as a quality assurance analyst. These tools have enabled me to analyze data, create reports, and streamline processes effectively. I will leverage these skills to enhance efficiency, manage tasks, and support decision-making.