Jacqueline Mercado

Results-driven Quality Assurance Analyst with a proven track record of career progression in the BPO industry. Started as a Frontline Agent, quickly advancing to Internal Escalation Specialist and Team Support (SME) before earning a promotion to Quality Assurance Analyst.

Highly skilled in communication, critical thinking, and problem-solving, with a keen eye for detail and process improvement. Adept at working independently and collaboratively, demonstrating strong work ethic, trustworthiness, and resourcefulness.

Proficient in Microsoft Excel for data analysis and reporting, Canva for creating visually engaging content, and providing insightful feedback to enhance team performance. A team player who consistently drives quality and efficiency in operations.