Jacqueline Jacqueline Boseh Bamuh

Jacqueline BAMUH_CV Jacqueline BOSEH BAMUH Epse MOFOR Tel : (- /- /- Email :- Strategic and innovative HR Professional who translates business vision into HR initiatives that improve performance, profitability, growth and employee engagement. With over 10+ years of experience in Project Management, Administration, Audits/Inspections and Customer Service. Signature Qualification ▪ ▪ ▪ ▪ Leadership and influence Employee Relation Results Based Management Career Performance Management ▪ ▪ ▪ ▪ Staff Coaching and Mentoring Organizational Development HR Policy and Processes Audits and Inspection PROFESSIONAL EXPERIENCES CAMEROON AIRLINES COOPERATION (CAMAIR-CO), Head of Service Regulatory Certification October 2020 to Present Job summary - Develop and implement regulatory affairs policies and procedures to ensure that regulatory compliance is maintained and enhance. Manage Audits and regulatory inspections. Maintain current knowledge of relevant regulations CAMEROON AIRLINES COOPERATION (CAMAIR-CO), May 2018 to October 2020 Head of Section Procedure Job Summary Ensure procedures and standards are in accordance with regulatory requirements and company policies are properly implemented. - Plan, implement and consistently deliver services to agreed scope and standards. Ensure optimization of ground operations procedures for effective service delivery Liaise with relevant authorities and ensure conformity with all regulatory requirements, Organization and local procedures Participates in conducting ground operation audits and station inspections Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security. CAMEROON AIRLINES COOPERATION (CAMAIR-CO), January 2011 to May 2018 HUMAN RESOURCES SPECIALIST Key Qualifications and Responsibilities. - Facilitates daily management of HR functions, working collaboratively with the HR Director - Oversaw performance management processes which included on-boarding, probations, performance improvement plans, Evaluations, annual reviews and exist interviews. - Actively identify gaps, propose and implement changes necessary to cover risks. - Manage and resolve complex employee relation issues - Provide guidance and input on departmental restructures, workforce planning and succession. Page 1 of 4 Jacqueline BAMUH_CV - Promote career development programs and support assessment centers. Provide HR policy guidance and interpretation. Conduct and assist in panel interviews Manage and update the manpower Successfully implemented succession management plan BRITISH COUNCIL January 2008 to December 2010 CUSTOMER SERVICE OFFICER Job Summary: As a Customer Service Officer, I interacted with customers to provide and process information in response to inquiries, invoices concerns and request on our services. Duties / Responsibilities - Handles customer complaints, questions and determines if technical input is needed. - Effectively deal with potential and stressful customer. - Maintain a high level of customer care while demonstrating a friendly and corporate attitude. - Communicate effectively in oral and written forms with customers. - Assists in special events planning, setup and coordinate meetings and conferences. - Perform general clerical duties not limited to mailing, faxing and filing - Coordinate office activities, schedules, develop and recommend office procedures and systems - Monthly reports on all services rendered to customers - Collection of due debts, process credit request prepares invoices and follow up payments Achievements - Successfully chased and recovered due debts pending for over three years - Created score card on Excel to analyze statistics and other data to determine the level of customer service performance achieved. CREOLINK COMMUNICATIONS, July 2006 January 2007 EXECUTIVE ASSISTANT TO THE DIRECTOR GENERAL Job Summary: As an Executive Assistant to the Director General, I enhanced executive effectiveness by providing information management support; representing the executive to internal and external clients. Duties / Responsibilities - Handles and treats large volume of confidential files - Coordinate office activities, schedules develop and recommend office procedures and systems - Develop and maintain human resources database - Provide assistance and follow – up on company policies, procedures and documentation - Research and analyse routine administrative projects - Prepare invoices and statement of accounts. - Independently respond to letters and general correspondence of a routine nature - Prepare and distributes customer information. - Prepare project planners for the company, plan and coordinates internal company events. BRITISH COUNCIL, Yaoundé January 2006 – July 2006 Page 2 of 4 Jacqueline BAMUH_CV PROJECT ASSISTANT Job summary As a Project Assistant, I provide administrative assistance to project stakeholders form the UK, across Africa and Cameroon. Duties / Responsibilities ▪ Lead the planning and implementation of the Project InterAction International Communication in Douala, Yaounde and out of the Country. - Create and execute project work plans and revise as appropriate to meet changing needs and requirements. - Prepare travel arrangements, booking of tickets, Hotels, arrange for visas, Subsistence’s and PIE of participants in and out of the country. - Provide assistance to all staff such as travel advances, travel claims, and prepare documents, retrieval and inventory. - Identifies resources needed for a project and assigns individual responsibilities. - Ensures project documents are complete, up to date and stored appropriately. - Collect, sort, distribute and register correspondences, reports and other materials and transmit documents, etc. via electronic mail, fax, courier service and other means. - Organise seminars for top government officials. - Assist in the preparation of administrative reports; draft routine correspondence and take notes at meetings. - Keep an agenda of all office activities and follow up appointments for my line Manager and Country Director Achievements - Successfully managed a diverse range of projects from conception through implementation - Built a series of informative manuals including catering, logistics and process of project completion. - Recognized for completing the project within the provided deadline EDUCATION Institution Year / Degree: University of Douala, Ecole Supérieure des Science Economique et commerciales 2015 (ESSEC) Master in Business Administration (MBA) BAC+5 Institution Year / Degree Institute Université des Technologie (IUT) Douala 2009 Degree in Organization and Administrative Management Institution Year / Degree: Higher Institute of Advance Technology (ISTA) Douala 2008 Speciality: Executive Secretarial Studies Higher National Diploma (HND) CERTIFICATIONS ➢ IATA People Manager and Development for Airlines (PMDA) ➢ IATA Certified Crisis Communication Manager ➢ Pan African Leadership Manager InterAction International Communication PRESONAL DEVELOPMENT ➢ Project Management Fundamentals - IATA ➢ Strategy and Results Based Management (SRBM) ➢ Advanced Customer Service Page 3 of 4 Jacqueline BAMUH_CV ➢ Aviation Security Management Hobbies: Acquiring knowledge, Travelling and Cooking Other Skills: Fast Learner, Assertive, Ability to adapt, Problem solving, Team Spirit, Communication, Start up, Loyal Self-discipline and Motivated. Computer Skills: Advanced user MS Office; Word, Excel, PowerPoint Intermediate user; MS Access, Project, Publisher, Visio REFERENCES: Marthe MFOUT HOD Aero Political & Regulatory Certification Cameroon Airlines Corporation-(- Kiwanuka EKUENZKO Director of Administration and Finance British Language Institute-(- Page 4 of 4