Jacqueline Jacqueline Boseh Bamuh

I am of the school of thought that leaders are born and nurtured. Since high school, I have been trusted with leadership positions where I have learned to listen keenly, communicate with tact and find solutions to problems to enable people live more fulfilling lives. My drive-in managing people began at an early age reason I found a career in Human Resources.

I am a Strategic and innovative HR Professional who translates business vision into HR initiatives to improve performance, profitability, growth and employee engagement. With over 15+ years of experience in Human Resources, Project Management, Administration, Audits/Inspections and Customer Service.

In 2014, while working as “Human Resource Specialist” in the HR Directorate of Cameroon Airlines Corporations, I realized that interns who were recruited carried out only basic administrative tasks thereby not really gaining any specialized skills. To add value to their time at our Directorate, I suggested that they be trained on “People Management and Development for Airline”. I convinced hierarchy to implement the idea with an evaluation at the end of the internship period. Since then, 4 of the 10 interns from the department have picked up jobs within a year of graduation. Hence, I oversaw performance management processes which included on-boarding, probations, performance improvement plans, Evaluations, annual reviews and exist interviews. Provided guidance and input on departmental re-structure, workforce planning and succession. I promoted career development programs and supported assessment canters while providing HR policy guidance and interpretation.

Last but not the least, I successfully implemented a three-year succession management plan.

In 2008 while working as a Customer Service Office in British Council, I succeeded to chase due debts that lasted over three years. I as well created a score card on Excel to analyze statistics and other data to determine the level of customer service performance achieved. Furthermore, resolved complex client’s issues.

In 2006, while working as a Project Assistant in British Council, I Successfully managed a diverse range of projects from conception through implementation, built series of informative manuals including catering, logistics and process of project completion. I was recognized for completing the project within the approved deadline.

My experience as an Auditor/Inspector in the Airline sector has given me a plus in the manner in which I analyse task /duty. I am keener to details than before, Processes and procedures must follow the recommended standard and must be implemented as documented for better results.