JACOB HAKIMIAN-
Customer Service Representative
Google Ads Manager
IT Support Specialist
SUMMARY
Highly motivated and professional Customer Service Representative, Google Ads Manager, and IT Support
Specialist with over 7 years of experience providing high-level support to both clients and colleagues.
Hardworking with a strong history of meeting and exceeding customer expectations. Proficient in managing
calendars, strengthening marketing approaches by leveraging current trend knowledge, balancing customer
needs, and communicating with internal and external stakeholders. Possess exceptional communication and
interpersonal skills with a proven ability to work independently and as part of a team.
EDUCATION
Miami Lakes Educational Center
Highschool Diploma
SKILLS
Data Entry
Technical Support
Application support
System Configuration
Time management
Team collaboration
Project management
Software installation
Help desk experience
Performance analysis
Customer Success Management
Strong organizational and time
management skills
Exceptional communication and
interpersonal skills
Ability to work independently and as part
of a team
Detail-oriented and able to handle
multiple tasks simultaneously
Ability to both record video and edit
video in post
Able to learn in a quick and efficient
manner
Quick learner with the ability to adapt to
new technologies and systems.
CERTIFICATIONS
Google Ads Search Certification
Google Ads Display Certification
Google Ads Measurement Certification
PROFESSIONAL EXPERIENCE
Customer Service Representative
Global Presence Marketing | 2016 - 2024
Manage the schedules and calendars of the CEO and other senior executives.
Coordinate and schedule meetings with internal and external stakeholders.
Handle confidential information and documents with discretion and maintain
their proper organization.
Remained current on new marketing campaigns to respond appropriately to
marketing related inquiries.
Enhanced customer satisfaction by developing and maintaining deep product
knowledge.
Recognized for excellent communication skills; consistently met and
exceeded team targets for customer satisfaction.
Collaborated with colleagues and co-workers to deliver quality customer
experience.
Documented, researched and resolved customer service issues.
Handled customer inquiries, payments and service requests.
Answered customer inquiries via phone, email, and chat.
Assisted customers in navigating company website or application during
support interactions.
Maintained customer records by updating account information in database.
Provided accurate information about products and services to customers.
Google Ads Manager
Global Presence Marketing | 2016 - 2024
Developed and implemented advertising campaigns for various clients.
Analyzed campaign performance data and adjusted strategies accordingly.
Supervised team of advertising specialists, providing guidance and support as
needed.
Identified potential new business opportunities through networking and
prospecting efforts.
Utilized analytics tools to measure effectiveness of online advertising efforts in
real-time.
Conducted market research to determine target audiences and effective
strategies.
Collaborated with creative teams to produce engaging ad content.
Managed budgets for advertising projects and tracked expenses.
Recommended product modifications for environmental sustainability.
Coordinated with other departments, such as sales and public relations, to
ensure cohesive marketing efforts across all channels.
JACOB HAKIMIAN
Customer Service Representative
-
Google Ads Manager
IT Support Specialist
PROFESSIONAL EXPERIENCE
IT Support Specialist
Global Presence Marketing | 2016 - 2024
Guided users with troubleshooting using diagnostic tools.
Guided calls using excellent communication skills and decisive
approach.
Informed programmers regarding errors and assisted in finding
solutions to modify programs.
Identified and resolved issues using software and hardware.
Guided users through step-by-step solutions following predetermined scripts and technical troubleshooting procedures.
Concurred with staff to address and resolve complex issues.
Maintained detailed documentation of customer interactions
and resolutions in ticketing system.
Provided remote technical support to clients using various
communication channels.
Trained new Technical Support Representatives on company
policies, procedures, and tools.
Created step-by-step guides for users facing challenges with
software or hardware components.
Developed knowledge base articles for common issues faced by
customers.
Demonstrated ability to learn and adapt to new software and
systems rapidly, becoming proficient in Google Workspace,
Vtiger CRM, and Perfex CRM.
