Jacob Hakimian

As a Customer Service Representative, I have developed a strong background in Customer Relationship Management. I have gained extensive experience handling customer complaints, addressing their concerns, and efficiently providing personalized solutions. I have also learned valuable skills in Application Support and Quality Assurance. I have worked on various software applications and identified issues and bugs while ensuring the customer experience is not impacted. My experience in CRM and QA, along with my application support skills, will be highly relevant to the Customer Support Specialist role. I have developed a comprehensive understanding of the company's products and services, which will help me efficiently cater to customers' requirements.

I am also incredibly passionate about providing excellent customer service. As a Customer Service representative, it is essential to delight customers with a pleasant and empathetic tone to leave a positive impression of the company. I understand that customer satisfaction is the backbone of any business; hence, I will ensure that all customers, ranging from challenging cases to routine inquiries, receive prompt and accurate support.