Jackline Nyoike

JACKLINE NJERI NYOIKE. Cell No. -. Email:-DATE OF BIRTH. 26 DECEMBER 1991. POSITION STATEMENT • An energetic and enthusiastic food service professional with proven experience in a fast-paced hospitality environment with over 5 years' experience in this field. Skills and strengths • Ability to multi-task and efficiently handle competing demands. • Outstanding communication and customer service skills. • Quick thinker and ability to respond to challenging situations. • Successful track record of up-selling food and beverages. • Accurate preparation and processing of bills and payments. • A team player who's always willing to be helpful whenever needed. KEY PERSONAL ATTRIBUTES & SKILLS • High integrity, dynamic, proactive and good communication & interpersonal skills. • Positive, result oriented and ambitious attitude. • Able to work independently and as a team. Even under pressure. Curriculum Vitae for Jackline Njeri Nyoike, -,-Page 1 WORK EXPERIENCE CAPTAIN-URBAN EATERY LIMITED (STARTED AS A WAITRESS LATER PROMOTED TO CAPTAIN) • APRIL 2015 TO JANUARY 2020 • Running the shift whenever the supervisor is not around. • Requesting for requisition from the store. • Assisting the training manager to train new team members. • Dealing promptly with requests and complaints. • Making menu recommendation, answering questions and sharing additional information with restaurant patrons. • Providing excellent wait service to ensure satisfaction. CASHIER-BIG SQUARE LAVINGTONE • DECEMBER 2013-FEBRUARY 2015. • Cashiering, dispatching orders, assembling orders, cleaning and waiting for clients, receiving calls for home delivery orders. • Mandated with ensuring that all staff carried out their duties with due diligence and responsibility while adhering to company rules. AWARDS • Urban Eatery Limited - In house certificate, staff welfare representative to date. EDUCATION • April 2012 to September 2012: Unity college of professional studies- IATA diploma in tours and travel. • January 2012 to June 2012: Unity college of professional studies- Tours and travels (Consultant level). • February 2011 to July 2011: Unity college of professional studies- Tours and travels (Foundation level) and the electronic booking systems Amadeus. • January 2011: St John's Ambulance - Certificate in International first aid skills. • October 2009 to January 2010: East African School of Aviation-Certificate in cabin crew and French language level 1. Curriculum Vitae for Jackline Njeri Nyoike, -,-Page 2 • January 2009: Harvest Computer College- Certificate in computer packages (MS Word, MS Excel, MS Access, MS PowerPoint, PageMaker and the internet). • February 2005 to November 2008: Kibutha girl’s high school- Kenya Certificate of Secondary Education (KCSE). HOBBIES AND INTERESTS • Reading various documents about hotel industries' growth and developments, business magazines and journals. • Visiting orphanages and children home – Joined a charity group called Hearts of Compassion that is involved in giving back to the community through helping the less privileged in children home. • Learning about wines through journals. REFERENCES • Mr. Emmanuel Yongo, Human Resource Manager, Urban Eatery Limited. Cell; - • Mr. Evans Musonga, Supervisor, Kilimanjaro restaurant. Cell; - • Miss Lilian Gitau, Branch Manager, Artcaffe junction. Cell - Curriculum Vitae for Jackline Njeri Nyoike, -,-Page 3