Jackline Kiambi

JACKLINE KIAMBI​ Address: Nairobi, Kenya PROFESSIONAL SUMMARY​ Virtual Assistant with over 2 years of experience in social media management, content creation, data entry, customer support, travel planning, calendar coordination, meeting scheduling, office support, and document organization. Skilled in handling fast-paced operations while maintaining accuracy, professionalism, and confidentiality. Known for taking initiative, meeting tight deadlines, and improving workflow structure. Proficient in Google Workspace, Microsoft Office, Trello, Notion, Zoho, and other remote tools, with a strong ability to multitask and communicate clearly with teams and clients. EDUCATION​ Certificate in Virtual Assistance - Alison, 2025​ Social Media Management - Alison, 2025​ Associate Degree in Health Records and Information Technology - Technical University of Kenya, 2015 PROFESSIONAL EXPERIENCE Social Media Management & Content Creation - Remote JK Ventures Group( Nairobi, Kenya) | Jan 2024 - Present I created and managed social media content across Facebook, Instagram, TikTok, and LinkedIn, keeping each platform active and aligned with the brand’s goals. I designed clean, branded graphics, promotional posts, and short videos using Canva and CapCut, resulting in a 28% increase in overall engagement. I planned monthly content calendars, researched keywords and hashtags, and optimized profiles, resulting in a 35% improvement in visibility and reach. I also tracked analytics, reviewed performance trends, and adjusted both content and ad strategies, leading to a 22% month-over-month improvement in content performance. Administrative & Executive Support - Remote​ Absolute Translations( London, England) | Jan 2025 – Dec 2025 Handled active calendars, weekly schedules, and meeting coordination while maintaining 100% on-time confirmations. Organized and standardized digital files based on set protocols, improving document retrieval efficiency by 34%. Managed inbox communication, prioritized tasks, and resolved daily admin needs with minimal supervision. Handled social media management, including post scheduling, engagement monitoring, and assisting with content creation for different social media accounts, increasing consistency and reach by 35%. Supported office operations by handling ad hoc tasks across scheduling, documentation, and reporting. Maintained structured task lists and delivered all updates within agreed deadlines. Administrative Support & Records Clerk - Onsite​ Nairobi Regional Hospital | July 2018 - Present (part-time)​ Coordinated department calendars, scheduled meetings, and ensured smooth day-to-day operations. Maintained organized filing systems and updated records with 98% accuracy. Improved document organization by 25% through structured folder systems and routine quality checks. Supported staff with clerical requests, resolved queries promptly, and ensured compliance with office protocols. Managed confidential information with professionalism and reliability. CORE SKILLS​ Administrative Support & Organization​ Email & Calendar Management​ Social Media Management ​ Content Drafting & Scheduling​ Data Entry & Accuracy Management​ Google Workspace (Gmail, Docs, Sheets, Drive) - advanced proficiency​ Microsoft Office (Excel, Word, Outlook)​ Project Management Tools: Notion, Trello, ClickUp, Asana​ CRM & Outreach Tools: HubSpot, Zendesk, Zoho - profile & pipeline management​ Ticketing & Support Tools: Zendesk, Freshdesk ticket handling & escalation​ Document Formatting & File Organization​ Research & Reporting​ Task Prioritization & Remote Work Independence​ Communication & Client Support KEY ACHIEVEMENTS​ Improved file organization efficiency by 34% through standardized digital structuring.​ Maintained 100% accuracy in scheduling, meeting confirmations, and daily task updates.​ Recognized for initiative, reliability, and meeting tight deadlines in fast-paced environments. Handled social media management, including post scheduling, engagement monitoring, and assisting with content creation for different social media accounts, increasing consistency and reach by 35%.