JACKIELYN HERNANDEZ
Mobile number : (-
Email Address :-Skype : live:jackielynhernandez20
PERSONAL PROFILE
I have been working as a Call Center
Representative in different accounts from some of
the world's largest reputable companies since 2010.
KEY SKILLS AND
ABILITIES
• Very good communication skills
• Can handle client’s concern even under pressure
• Can deal with challenging situations in a friendly
and professional manner
• Ensure tasks are completed orderly and on time
• Flexible and can do multi-tasking
EDUCATIONAL
BACKGROUND
Jose Rizal University-
Bachelor of Science in Hotel and Restaurant
Management - 4th year under graduate
WORK EXPERIENCES
IQOR PHIL
Sprint - US Telecommunications Account
Collections Associate
Oct 2018 - Present
NONI BRANDS (HOME-BASED)
Silver Stallion - Review and Fulfillment (Amazon)
Team Leader
March - Oct 2018
CONVERGYS
BenefitFocus – US Health Care Account
Customer Service Representative
Proseries, Intuit – US Tax Software Account
Customer Service Representative and
Technical Support II
August 7, 2017 – January 31, 2018
SPI GLOBAL
Remitly – US Financial Account
CSR – Voice, Email and Chat Support
February 16, 2015 - October 5, 2015
TELETECH
Sensis Pty Ltd – AU White Pages Directory Account
Customer Operations Consultant
September 2013 - January 30, 2015
IBM DAKSH
United Airlines - Mileage Plus Program
Customer Service Representative
April 2013 – September 2013
Orange UK – Telecommunications Account
Help Desk Representative, Billing/Technical
Support and Registration
November 2010 – April 2013
