Jackielou Picato

Jackielou Diaz Picato Makati City Philippines Mobile: (- Email:- EMPLOYMENT HISTORY November 2018– Present ButcherBox Home-based C​ustomer Service Representative – Chat and Email Support November 2016 – August 2018 Waiting Room Solutions Home-based Medical Biller February 2011 – 2015 TELUS International – Taguig City Technical Support Level 2 September 2009 – January 2010 TeleTech CMC – Dumaguete Dumaguete TeleTech Building, Dumaguete Business Park, Calindagan, Dumaguete City Customer Service Representative (Health Care Account) – Voice Support May 2007 – April 2009 TeleTech CMC – Dumaguete Dumaguete TeleTech Building, Dumaguete Business Park, Calindagan, Dumaguete City Customer Service Representative – Chat Support Experienced with: Chat and Email Support ( Customer service ) ● Provides concise, quality customer service in a professional, timely and courteous manner for the client's customers. ● Help customers with complaints and questions, give customers information about products and services. ●Resolve customer complaints via chat and email. ●Use telephones to reach out to customers and verify account information. ●Cancel or upgrade accounts. ●Assist with placement of orders, refunds, or exchanges. Phone Support ( CSR/Tech Support) ● Provides concise, quality customer service in a professional, timely and courteous manner for the client's customers. ● Responsible for answering incoming calls promptly and in accordance with established call-handling procedure E​DUCATIONAL BACKGROUND BS Nursing Undergraduate 2002 – 2006 Medina College – Ozamis City Misamis Occidental, Philippines High School Graduate 1997 - 2001 St. Augustine Academy Bayawan City Negros Oriental STRENGTHS Flexible, hardworking, quality-oriented, goal-oriented and driven person.