Jackielou Picato

My long-term experience in the customer service industry has taught me how to meet and exceed each customer's expectations. I have assisted all types of customers in all types of settings and I am able to offer the following solutions.

Chat and Email Support ( Customer service )

● Provides concise, quality customer service in a professional, timely and courteous manner for the client's customers.

● Help customers with complaints and questions, give customers information about products and services.

●Resolve customer complaints via chat and email.

●Use telephones to reach out to customers and verify account information.

●Cancel or upgrade accounts.

●Assist with placement of orders, refunds, or exchanges.

Phone Support ( CSR/Tech Support)

● Provides concise, quality customer service in a professional, timely and courteous manner for the client's customers.

● Responsible for answering incoming calls promptly and in accordance with established call-handling procedure