JACK BENJIE I. FORNEA
0 Lanzones St., Payatas, Quezon City 1119
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EXPERIENCE:
broad Works Inc.
A
Scheduling Coordinator / Intake Specialist
September 2020 - November 2024
● Schedule, reschedule, and cancel property inspections.
● Managed calendar, ensuring a prompt resolution of any schedule conflicts.
● Coordinated the intake process, ensuring documents were collected and processed.
chieve Test Prep
A
Appointment Setter
May 2019 -March 2020
● Verify the customer’s qualification for their program of interest.
● Schedule an appointment with an Admissions Specialist for a detailed discussion.
inancial Times Electronic Publishing Inc.
F
Customer Service Executive
September 2015 - October 2018
● Resolve customer concerns in a timely and professional manner through phone,
email, and chat.
● Assist in renewing subscriptions and advise customers of payment failures.
● Reach out to previous subscribers to offer new subscription packages.
DP Philippines Inc.
A
Payroll Analyst
August 2011-August 2015
● Receive and process payroll data from small businesses, ensuring utmost accuracy.
● Answer basic payroll/tax questions from clients.
ykes Asia Inc.
S
Customer Service Representative (Credit Card)
February 2009-July 2011
● Assist customers with questions and concerns regarding transactions, bills, and
rates.
● Assist customers with reporting fraudulent transactions.
● Offer additional services not included with their credit card benefits.
EDUCATION:
Asian Caregiving and Technology Education Center
2 Year Vocational Course (Nursing Assistant)
Graduated April 2008
CHARACTER REFERENCES:
ichelle Dadoy
M
Regina Santico
Rogaciano Pasion III
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Should you need additional references, please let me know. Thank you.
