Jack Benjie Fornea

I’m a customer service and operations professional with over 15 years of experience supporting U.S. clients in different industries. Over the years, I’ve gained a strong background in customer support, scheduling, appointment setting, intake management, payroll processing, and subscription handling.

From 2020 to 2024, I worked as a Scheduling Coordinator/Intake Specialist at Abroad Works Inc., where I managed property inspection schedules, handled calendar conflicts, and coordinated intake processes to make sure all documents were properly collected and processed. Before that, I was an Appointment Setter at Achieve Test Prep (2019 to 2020), where I helped qualify customers and set appointments with Admissions Specialists.

I also worked at the Financial Times (2015 to 2018) as a Customer Service Executive, assisting subscribers with renewals, billing concerns, and account support through phone, email, and chat. Earlier in my career, I was a Payroll Analyst at ADP (2011 to 2015), making sure small business payroll was processed accurately, while also assisting clients with payroll and tax-related questions. My career started at Sykes Asia (2009 to 2011) as a Customer Service Representative, helping credit card customers with billing, transactions, fraud reports, and product support.

I’d describe myself as detail-oriented, adaptable, and reliable. I enjoy helping customers, keeping schedules organized, and making sure tasks are handled accurately and on time. I bring a mix of customer service expertise and strong organizational skills, and I’m always ready to support clients with professionalism and care.