Jack Benjie Fornea

I am a customer support specialist with over 10 years of experience working with US clients. I handle tickets, phone calls, chat, and email with a strong focus on clear communication and problem solving. I am comfortable working in fast paced remote teams and I make sure every task is completed correctly and on time.

I have experience with scheduling, intake review, application support, and issue resolution. I use tools like Zendesk, Salesforce, Intercom, Slack, and Google Workspace. I am reliable, detail oriented, and easy to work with. I take ownership of my work and always aim to give customers a smooth and positive experience.