Jacinta Kamau
Remote Sales Development Representative | Appointment Setter |
Customer Support Specialist
Nairobi, Kenya
Profile
Results-driven Sales and Customer Support professional with experience in outbound prospecting, lead
qualification, and CRM management. Skilled at engaging prospects through cold calls, email, and LinkedIn
outreach to generate qualified leads and schedule discovery meetings. Experienced in maintaining organized
pipelines, updating CRM systems, and ensuring smooth communication between prospects and sales teams. Known
for strong communication skills, resilience in high-volume outreach environments, and the ability to build rapport
quickly with potential clients. Passionate about helping businesses grow their pipeline while delivering professional
and positive customer interactions.
Professional Experience
27/2026
Remote
Telesales and Omnichannel Growth
Call Center Solutions Africa
Conduct outbound outreach to warm and cold leads via phone and digital channels,
introducing services and qualifying prospects.
Maintain accurate CRM records, documenting call outcomes, follow-ups, and lead
status to ensure organized pipeline management.
Follow up consistently with prospects to nurture interest, address objections, and
support conversion.
Communicate professionally with international clients while meeting daily outreach
and performance targets.
Use CRM systems, dialers, and tracking tools to manage lead activity efficiently and
maintain structured workflows.
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2020/09 – 2025/03
Nairobi, Kenya
Sales Representative
Madison Life Assurance Kenya Ltd
Conducted outbound prospecting via cold calls and LinkedIn outreach to generate
and qualify leads.
Booked and managed client appointments, consistently exceeding premium targets by
20%.
Handled full client communication lifecycle: inquiry handling, follow-ups, onboarding,
and after-sales support.
Cross-sold additional products by identifying client needs during sales conversations.
Maintained accurate client records and follow-ups to ensure retention. their needs.
This resulted in cross-selling of other company’s products.
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2020/04 – 2020/06
Nairobi, Kenya
Debt Collection Agent
Ideon Business Outsourcing Solutions
Made 250+ outbound calls daily, exceeding company targets by 25%.
Handled objections professionally while negotiating payment plans.
Maintained accurate call and payment records using CRM/mobile systems.
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2019/11 – 2020/03
Nairobi, Kenya
Bancassurance Sales Officer
Madison Life Assurance
Successfully promoted and sold life insurance products to bank customers, tailoring
recommendations to meet individual needs and financial goals.
Delivered on sales targets and exceeded with a margin of 10%.
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Established, developed, and maintained strong, positive business and customer
relationships, fostering trust and long-term loyalty.
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2019/01 – 2019/10
Nyahururu, Kenya
Administrative Assistant
Kabathi & Co Advocates Ltd
Managed the resident attorney’s calendar by scheduling 15+ meetings per month,
coordinating follow-ups, and ensuring timely preparation and distribution of clientfacing documents and reports.
Conducted B2B prospecting and outreach via LinkedIn and cold communication to
support lead generation and client acquisition efforts.
Handled high-volume client communication, responding to an average of 30 walk-in
inquiries, 20+ emails, and 50+ phone calls weekly with professionalism and accuracy.
Supported the launch and marketing of a newly opened branch by engaging prospects
and nurturing inquiries, contributing to breakeven within six months.
Maintained organized client records and assisted with basic reporting and
documentation to support smooth operations and follow-ups.
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2018/01 – 2018/11
Nairobi, Kenya
Front Office Executive/ Accounts Assistant
AAR Healthcare Ltd
Managed billing of over 100 invoices in a day and receipts for patients.
Handled the bank deposits and generated bank reconciliation reports from the
hospital systems.
Prepared and submitted detailed expense reports, ensuring timely reimbursement of
the petty cash fund while adhering to company financial policies.
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Education
2013/08 – 2017/05
Kisii, Kenya
Bachelors of Cooperative Management
Kisii University
2014 – 2016
Kisii, Kenya
Certified Public Accountant
Kisii University
Skills
CRM Management (HubSpot, CRM systems)
Lead Generation and qualification
Customer Support (call, email, chat)
Cold Calling and Appointment Settling
Email outreach and follow-ups
Appointment Scheduling and Coordination
Data Entry and Database Management &
Administrative Support
Client Communication and Support
Task and Workflow Priotization
Certificates
Digital Super Selling Training
Virtual Assistant
Certificate of Proficiency
