Izzy Faderagao

Izzy Faderagao Operations Associate/Administrative Assistant-|- P. Laygo St. Sabang, Lipa City, Batangas, Philippines 4217 PROFESSIONAL SUMMARY Motivated and customer-focused professional with over four years of experience in customer service and operations management. Proven ability to enhance customer satisfaction, resolve issues efficiently, and work collaboratively in fast-paced environments. Seeking to leverage strong organizational and communication skills in a dynamic customer service role. WORK EXPERIENCE Customer Service Representative II — Alorica, Lipa Site August 2024 – November 2024 - Handled 100+ customer inquiries daily, maintaining a 95% customer satisfaction rating. - Trained and mentored new hires, improving onboarding efficiency by 20%. - Consistently met and exceeded performance metrics, including first-call resolution (FCR) and average handling time (AHT). Customer Service Representative II — TTEC, Lipa Site September 2023 – July 2024 - Delivered exceptional customer service by resolving complex issues in a timely manner. - Maintained high accuracy in data entry and account management. - Collaborated with cross-functional teams to enhance service efficiency. Service Crew — McDonald’s Lipa Cathedral March 2019 – August 2023 - Provided friendly and prompt customer service in a high-volume environment. - Managed point-of-sale transactions with a focus on accuracy and efficiency. - Recognized as Employee of the Month (June 2022) for outstanding teamwork. EDUCATION Bachelor of Science in Business Administration (Major in Operations Management) Batangas State University TNEU – Lipa Campus | August 2021 – 2025 - Dean's Lister:- Accountancy, Business, and Management Strand APEC Schools – Lipa Campus | June 2019 – August 2021 - Domain Proficiency in Science Gaudencio B. Lontok Memorial School June 2014 – March 2019 - President, Youth Entrepreneurship and Cooperativism in School (YECS) CERTIFICATIONS SKILLS Lean Six Sigma White Belt – Unlocking Efficiency: Foundation of Quality and Process Improvement (November 30, 2024) Customer Service and Support Communication and Interpersonal Skills Problem-Solving and Conflict Resolution CRM Tools and Data Entry Time Management and Multitasking REFERENCES Avaialble upon request