Iyawnia Clarke
Customer Service Representative|| VIRTUAL ASSISTANT
Carlton Mountain,Claremont P.O,St.Ann,Jamaica-
Summary
Experienced Customer Service Representative (CSR) with a proven track record of consistently delivering exceptional customer service and satisfaction. Adept at handling a high-volume of customer inquiries, complaints, and requests, while maintaining professionalism and efficiency. Skilled in accurately identifying customer needs, resolving problems, and providing solutions in a timely manner. Strong verbal and written communication skills, along with active listening abilities to ensure customer understanding and build rapport. Proficient in utilizing customer management software to document and track interactions, as well as to efficiently process orders and manage customer accounts. Energetic, proactive, and highly organized, with a dedication to delivering outstanding customer experiences.
Education
High School Diploma / September, 2009 - June, 2014
Ferncourt High School
Highly motivated and dedicated individual with a High School Diploma and a strong academic background. Consistently achieved high grades and maintained an excellent attendance record throughout my high school years. Possess a solid foundation in core subjects such as English,Mathematics,Chemistry,Human and social Biology,Information Technology, Social Studies and Geography.Skilled in critical thinking, problem-solving, and effective communication. Completed several advanced-level courses and actively participated in extracurricular activities, such as volunteering and leadership roles. Proven ability to work collaboratively in a team setting and effectively manage time to meet deadlines. Seeking to leverage my education and skills to contribute positively in a professional environment.
Main Street Claremont St Ann, Jamaica.
Work Experience
Customer service representative/(09/2022-02/2024)
Continuum GBL
Working as a customer service and sales representative using CRM software and knowledge bases such as Salesforce and Zendesk. I took at least 70 calls each day and handled 3 chats using Salesforce. I assist clients with making payments, scheduling payment arrangements, updating their payment methods, offering various services and placing orders.
Montegobay, Jamaica.
Customer service representative/-/2022)
IBEX
Delivered timely, accurate and professional customer service to Amazon customers. Helped solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.
St. Ann, Jamaica
Sales representative|(05/2020-10/3021)
Sutherland Global
Handled Billing concerns,Payment Concerns, Payment Extensions, tech scheduling, basic troubleshooting for internet service and sold customers packages once available for cox communications via chat.
Kingston, Jamaica
Sales Representative/(11/2019-04/2020)
Hinduja Global Solutions
During my tenure at AllConnect I used numerous CRM softwares and knowledge bases such as Salesforce and Zendesk. Taking at least 60 phone calls each week helping customers move or set up services in their area. Sold internet, phone and tv services based on the provider that was available for customers, I have worked with At and T, cox communications, spectrum, Comcast, dish, satellite internet for customers and multiple other client systems during my tenure at AllConnect.
Kingston,Jamaica.
Customer service representative/(07/2018-11/2919)
ITEL BPO
Provided customer service for the Jamaican Public Service company, handled customers visions in a professional manner while building just enough rapport to build a connection with customers and in a h to imply manner. Made multiple reports on customers behalf and also provided email assistance.
Montegobay, Jamaica.
Customer Service representative(10/2017-02/2018)
Sutherland Global
Handled up to 3 chats while providing customer service for Shutterfly consumers in a professional and timely manner while meeting company goals.Helped customers to customize their orders, place orders and upsold digital products.
Kingston, Jamaica.
Skills
Microsoft office
Team Work
Customer service
Active Listening
Customer service skill
Customer satisfaction
Troubleshooting
Linkedin https://www.linkedin.com/in/iyawnia-clarke-?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Languages
English-fluent
