Iyawnia Clarke

Experienced Customer Service Representative (CSR) with a proven track record of consistently delivering exceptional customer service and satisfaction. Adept at handling a high-volume of customer inquiries, complaints, and requests, while maintaining professionalism and efficiency. Skilled in accurately identifying customer needs, resolving problems, and providing solutions in a timely manner. Strong verbal and written communication skills, along with active listening abilities to ensure customer understanding and build rapport. Proficient in utilizing customer management software to document and track interactions, as well as to efficiently process orders and manage customer accounts. Energetic, proactive, and highly organized, with a dedication to delivering outstanding customer experiences.