Ivy Villanueva Isiang

Ivy Villanueva Isiang Block 2 Lot 12 Deca Home Prime, Tacunan, Davao City, Philippines 8000 📞- | ✉️- Skills and Qualities • Perseverance: Highly motivated and dedicated to completing tasks. • Versatile: Quick to adapt to changing circumstances. • Communication: Strong verbal skills and the ability to connect with others; skilled in creating organized and supportive learning environments. Objective To secure a position where I can continue to grow professionally and personally, while contributing as a compassionate, reliable, and responsible team member. Educational Background Surigao Del Sur Polytechnic State University Bachelor of Secondary Education Tandag, Surigao Del Sur | 2005 – 2010 Magroyong National High School Secondary Education Magroyong, San Miguel, Surigao Del Sur | 2000 – 2005 Tina Elementary School Tina, San Miguel, Surigao Del Sur | 1995 - 2000 Working Experience Poblacion National High School English Teacher Poblacion, San Miguel, Surigao Del Sur | June 2010 – April 2011 • Created structured lesson plans and classroom activities. • Focused on improving language and literature skills. • Motivated students by connecting lessons to real-life situations. • Provided verbal and written feedback. • Actively participated in community and church events. Sutherland Global Services Technical Support/Sales Representative Filandia Bldg. 2, Davao City | March 2012 - January 2015 • Managed call flow and responded to technical support needs. • Documented technical best practices and resolved issues using diagnostic tools. • Participated in incentive programs to meet production goals. Sutherland Global Services Real Time Analyst Filandia Bldg. 2, Davao City | January 2015 – May 2020 • Monitored performance metrics such as service level and occupancy. • Provided staffing recommendations based on data analysis. • Maintained clear communication with clients and internal teams. • Proficient in data handling using Microsoft Excel. Freelance / Scale Lab Virtual Assistant California-Based Employer July 2021 – September 2023 (Full-Time) October 2023 – June 2025 (Project-Based, On-Call) • Prospected clients on social media platforms (Facebook, LinkedIn, Instagram). • Organized and maintained client communication and follow-ups. • Assisted in planning and organizing workshops. • Proficient in cloud-based platforms and Microsoft Excel. APEX Virtual Assistant for Outreach Agency Australia | November 2023 - February 2024 • Connected with potential clients on LinkedIn and initiated calls. • Managed cold emailing and updated statuses using Trello. • Conducted follow-ups and managed scheduling through Calendly. Fintech Call Center Customer Service Representative Columbia and US | February 2024 – May 2024 • Handled inbound and outbound calls and managed email communications. • Followed up on customer inquiries and ensured information accuracy. • Engaged in cold-calling potential clients to offer services. Certifications and Awards • TESOL Certificate • Certificate in Teaching • People’s Award • Best Performer of the Year • Agent of the Month