Ivy Villanueva Isiang

I am a Virtual Assistant, former Customer Service Representative, Real-Time Analyst, and teacher with over 14 years of experience in education, client support, workforce management, and online prospecting. Throughout my career, I have learned the value of patience, clear communication, and attention to detail, and I bring these qualities to every task I take on.

In my Customer Service work, I focused on understanding client needs, resolving issues, and providing helpful, reliable support. My time as a Real-Time Analyst and in Workforce Management taught me how to work efficiently under pressure, handle data accurately, and keep things organized even in fast-paced environments. Teaching has given me the ability to explain things clearly, guide others patiently, and approach challenges with empathy.

I enjoy helping teams stay organized, projects run smoothly, and clients feel supported. I specialize in online prospecting, outreach, and community engagement, using my skills to build connections, maintain relationships, and complete tasks accurately and on time. I take pride in doing my work well and in a way that makes life easier for those I support.

I am proficient in tools such as Excel, Google Docs, Spreadsheets, Trello, Ontraport, Wix, Kajabi, Instantly, CRM systems, and social media platforms. I am comfortable learning new tools quickly and adapting to the specific needs of each project.

I approach my work with humility, dedication, and care. I focus on being dependable, detail-oriented, and proactive, making sure tasks are completed efficiently while maintaining quality. Whether it is managing schedules, coordinating projects, or assisting with outreach, I aim to be a reliable and helpful part of any team.

I believe in consistent effort, clear communication, and continuous learning. I enjoy solving problems, improving processes, and supporting others in achieving their goals. With my experience and diverse skill set, I strive to provide professional, thoughtful, and dependable assistance to every project I am part of.