Ivy Verzosa

Contact Decahomes 4 Bankal Lapu-lapu City, Cebu 6015 Philippines - (Mobile)- www.linkedin.com/in/ivyverzosa-664a39145 (LinkedIn) Top Skills JavaScript HTML GoHighLevel Ivy Verzosa Senior System Administrator | Clickfunnels Builder | GHL Specialist | Automation Expert | Overall TechSupport | Web Master | Virtual Assistant Philippines Summary Professional in managing the Web Development team, Web hosting, ClickFunnels, DNS Management, WordPress, Google Workspace security & management, and other Web application integrations and maintenance. I am fully dedicated to resolving technical concerns for the whole company. My aim is to provide a professional service to you and your business. Warm regards! Experience Business Marketing Engine Senior System Administrator October 2020 - March 2023 (2 years 6 months) Chardon, Ohio, United States Handled different web applications. As a System Administrator: I supported new user onboarding including setting up and proper role management within different company CRM systems. I was responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtual machines within the framework of our company. I installed and upgraded computer components and software, managed virtual servers, and integrated automation processes. I troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of reported issues. Page 1 of 3 I performed and delegated regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. I lead the Helpdesk support department, making sure all desktop applications, workstations, and related website problems are resolved in a timely manner with limited disruptions. Freelance Appointment Setter June 2020 - November 2020 (6 months) Outbound Sales Appointment Setter PowerLix LTD Computer Customer Support Specialist April 2020 - November 2020 (8 months) Amazon seller account support. General Admin/Back Office Support UnitedHealth Group Benefit Advocate August 2018 - February 2020 (1 year 7 months) Philippines Answered clients' inquiries about their insurance coverage. Provided the best customer service experience by making sure they are able to maximize their benefits. assisted on different information requests, followed up and explained how medical claims were processed. Simply.TV Professional Freelancer September 2017 - August 2018 (1 year) Remote Provided online technical support for IPTV channels. process request for upgrades and assisted customers in activating their preferred devices. The Results Companies Customer Account Executive December 2016 - September 2017 (10 months) Mactan Newtown Lau-lapu City, Philippines Page 2 of 3 Provided customer service to clients, troubleshot their Internet, cable, and phone connection issues over the phone by sending network signals directly from sites online database. Updated and processed customer's billing accounts and processed upgrade requests on their existing service. [24]7.ai Tier 2 Technical Support August 2015 - December 2016 (1 year 5 months) Cebu, Central Visayas, Philippines Advance remote technical support representative for TWC internet service provider. Troubleshot ISP modems and connection related issues. Remotely accessed customer's devices like computers, MAC and Android devices to update their operating system and application settings and made sure it worked for them. Education Pangasinan Colleges of Science and Technology Bachelor's degree, Computer Science · (2002 - 2005) Page 3 of 3