Ivy Njikho

IVY NJIKHO - ∙ Blantyre ∙-..https://url1.io/PtJPg customer service representative customer care. | customer relationship | account management A reliable and resourceful customer service oriented person with 2 years experience handling customer complaints and promoting conflict resolution.Focused on maintaining customer relationships by giving a satisfactory customer service that makes a customer happy, satisfied and convinced to maintain the relationship for other campaigns thereby growing our company. WORK EXPERIENCE Nation Publications Limited - [Blantyre [April, 201-March,2019] Receptionist [handling customer complaints, managing the front office and assisting in administrative work. ● Managed to reduce the workload of my supervisor by 55% because I was able to deal and solve some of our clients' problems without her coming in for help. ● Managed to convince our customers to transition from advertising to our newspapers to advertise with our newly introduced online platform and the turnout was impressive ● Dealt with complaints in an organised and timely manner such that my desk was never piled up with work. ● It was a one year contract but I ended up being offered a permanent position after my year. OXFAM GB- Blantyre January 2018-February 2018 Data entry clerk I was collecting and entering data into the company's system on a humanitarian project . ● Collecting data using questionnaires from the field to get the target audience ● Verifying the collected data and 80% was satisfactory. ● Entering data into the system. Hapuwani village Lodge- Blantyre February 2016-July 2016 Receptionist /Administrative assistant I was managing the front office and helped in a administrative work ● Answering calls from customers and potential customers selling our lodge out and making them come patronise us. ● Taking bookings for conferencing and accommodation. ● Handling inquiries desk for the lodge [first and last name] [phone number or email address] EDUCATION Polytechnic management development Centre. Blantyre Diploma in business management management of information systems pathway Malawi institute of tourism - Blantyre Certificate in front office operations PROFESSIONAL SKILLS ● Mastery in Microsoft office and Google suite ● Able to work with zendesk, trello and Asana ● Good communication and telephone skills ● Organizing, critical thinking and problem solving. LANGUAGES ● Fluent English