Ivy Muriel Trayvilla

Ivy Muriel Ruiz-Trayvilla Home Address: Sto. Niño Road, Banilad, Dumaguete City Mobile Number:- E-mail Address:-  Lean Six Sigma Yellow Belt trained last May 2016  Remote Admin Assistant  HIPPA certified 2018  Information Security Management System – ISO 27001:2013  Remote Medical Records Clerk  Attended various leadership trainings  Cross trained for some Conifer Healthcare departments (Refunds, Refunds Linking, Payment Posting Lockbox Denials and Edits and TPF)  In-depth exposure to Quality and Training  Company and Client certified Trainer for a Healthcare Account at Teletech Dumaguete  Recipient of the Values In Action (VIA) award – Teletech Dumaguete 1st Quarter 2012  KAIZEN Event Participant (2010) at Teletech Dumaguete  Handled new hire trainings for Tier 1 and Tier 2 for a Healthcare account  Facilitated Weekly Up-training and refresher sessions for Team Leads and Quality Specialists  Oversee weekly Process Improvement and Action Planning for Operational Implementation with Client (Onshore) counterparts  Specialized in Reports and Problem Identification Presentation for both internal and external purposes  Knowledge in Problem and Root Cause Analysis  Proficiency in MS Word, Excel, Powerpoint  Proficient in English, Tagalog and Cebuano EDUCATION/CREDENTIALS College Foundation University  Bachelor of Science in Mass Communication Major in Broadcasting (June 2009- October 2012) Silliman University  Second Year – Bachelor of Science in Accountancy St Paul University-Dumaguete  First Year - Bachelor of Science in Accountancy St. Paul University, Quezon City  First Year – Bachelor of Science in Accountancy Secondary Marikina Science High School -) Marikina City, Manila Intermediate Rizal Central School (1990 to 1996) - Salutatorian Rizal, Nueva Ecija WORK EXPERIENCES Adec Innovations (SPi Healthcare) – Dumaguete City Quality Assurance Specialist/QA POC (Healthcare) – April 2017– present -audit agents work for various departments (Refunds, Payment Posting and Refunds Linking). Also cross trained for Third Party Follow-Up  POC for the Quality team  Approves team time tracking CAPITAL BOOKS AND WELLNESS – February 2017 - present Admin Support / Other - Admin Support (Remote job)  Amazon Product Listing (Open the Product Page from a list in the Microsoft Excel spreadsheets, change the title to a better title by briefly reviewing the product page closely to determine good keywords and compare the items from Amazon to the suppliers website) SPi Global Inc – Dumaguete City Quality Assurance Specialist (Healthcare) – May 2012-April 2017– audit agents work for various departments (Refunds, Payment Posting and Refunds Linking). Also cross trained for Third Party Follow-Up  Lean Six Sigma Yellow Belt Trained (May 2016)  Aspire Leadership Training – Bronze (Foundations of Leadership, Basic Finance and Identity and Workplace Adaptation) Graduate  Completed training for Finance 101 (Essentials of Financial Management)  Completed the Facilitators Certification Program for Team Building Execution; Certified and was part of the pioneering batch  Attended various leadership trainings  Initiated in creating some excel reports shared to the team FRANKSWELLNESS CLINIC March 2015-August 2017 Medical Records Clerk (Remote job)  Process medical records requests from the patients, insurance providers and law firms. Answer call queries regarding the records requests. TELETECH Philippines (Dumaguete Delivery Center) Wellpoint-Central (Healthcare) – November 2007- May 2012 Customer Care Associate (November 2007 – March 2009) – receives inbound inquiries for a US healthcare insurance regarding their member’s benefits, medical claims and billing; pioneered the Verications Team (set of performing agents who filter calls to correct errors before SLA QA audits the call) Quality Specialist (March 2009 – January 2011) - Audits calls for a US healthcare account according to client, SLA and MTM quality guidelines Certified Trainer (January 2011 – May 2012) – Handled various training sessions for newly hired associates for a Healthcare account; coordinated with US clients for training updates; handled nesting teams before endorsing to Operations;  KAIZEN Event Attendance – Process Improvement Training focused on creating initiatives for Healthcare account with some other team members  Process Improvement Ownership – Process updates/changes and Training Curriculum modification. Facilitated Process Improvement/Development calls with the client for process inquiries and enhancement  Facilitated up-training sessions and coaching agendas  Trainer 101 – Trainer Certification (Client and Site)  Iconnect Training (Language Training)  Various Teletech University Courses (Online leadership training)