Ivy Marisse Aldiano

IVY MARISSE M. ALDIANO Mobile: - Pasil Matlang Isabel, Leyte 6539 Philippines PERSONAL INFORMATION Date of Birth: November 22, 2016 Place of Birth: Isabel, Leyte Sex: Female Citizenship: Filipino Civil Status: Married OBJECTIVE Challenging and rewarding position in a growth-oriented organization that offers diverse job responsibilities and will fully utilize my abilities PROFESSIONAL EXPERIENCE Part-time Virtual Assistant/Data Entry Work-from-Home Contract Based Responsibilities: Process orders, cancelations and change or add information on Shopify and Cratejoy. Answer customers through email. Data research and collection. Senior Representative/Retention Department Peoplesupport Philippines January 2007-October 2008 Responsibilities: Handles incoming calls for customers who want to cancel their service and tries to win them back. Worked for an Internet Service provider (Earthlink). Do transactions over the phone using peoplesoft crm. Handles billing inquiries, disconnection of service, adding service and schedules technicians. Customer Service Representative Qualfon Philippines Incorporated July 2006-January 2007 Responsibilities: Handles incoming calls for a prepaid cellular phone company in the US (Tracfone and Net10). Process phone orders on line or through phone. Assists customers on adding airtime or cellphone load using their credit card. EDUCATION University of San Carlos -) Cebu City Bachelor of Science in Management Accounting (undergraduate) St. Martin of Isabel Academy -) Isabel, Leyte High School Diploma References will be submitted upon request