Ivy Luciel Javier

Ivy Luciel E. Javier St. Janssen Site, Basak San Nicolas, Cebu Cell:- - Professional Summary� Service-oriented Technical Support Representative with more than 2-year background in BPO industry. Has excellent communication and time management skills. Effective in Technical Troubleshooting.� �� � Work Experience� Technical Support Representative��Convergys Philippines Inc� I2 Building, IT Park, Lahug, Cebu City� March 2016 � May 2018� Job and Responsibilities Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.� Answer user inquiries regarding computer software or hardware operation to resolve customer's issues.� Service Desk Agent Wipro BPO Philippines Ltd., Inc. Mindanao St., Cebu Business Park, Cebu June 2018 � January 2019 Jobs and Responsibilities Troubleshoot end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop�support available to clients requiring technical assistance. Serve as the first point of contact for�customers/users that report issues and faults relating to their�service. Provides first call resolution to the users. Catch and dispatch tickets and assign it to the respective resolver group. �Education� Tertiary Bachelor in Science in Information and Communication Technology�� Cebu Technological University-Main March 2016 � Secondary Madridejos National High School� Madridejos, Alegria, Cebu March 2012� ElementaryMadridejos Elementary School Madridejos, Alegria, Cebu March 2008 � �Character Reference Dan Jake A. SuicoTeam Leader Accenture Philippines IT Park, Lahug, Cebu City -