Email
Ivy D. Historillo
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Address 14 Pugad Lawin St.
Brgy. Bahay Toro, Project 8,
Quezon City, Philippines
Phone
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OBJECTIVE
I am a highly capable professional with over 4 years of customer service experience through business process
outsourcing companies in the Philippines. Seeking for a position in a prestigious organization where I can perform all
my ability and share my knowledge and industry for our success. My background, along with my ability to learn
quickly and efficiently, will enable me to be a valuable part of your team.
EXPERIENCE
Customer Service Specialist
Afni Phils. – Commonwealth, Quezon City, Philippines
May 30, 2017 – December 06, 2017
• Helped customers in replenishing their
prepaid phone service, provided
troubleshooting steps for coverage issues.
• Read customer’s bill, upgraded plans, provided
Escalation Specialist
Acquire Asia Pacific Inc. – Shaw Blvd., Mandaluyong
City, Philippines
June 20, 2016 – February 21, 2017
Customer Service Representative
The Results Company – Ortigas Ave., Pasig City,
Philippines
August 11, 2015 – May 24, 2016
Customer Service Representative
Eperformax Contact Center & BPO – Pasay City,
Philippines
June 17, 2013 – June 8, 2015
credit/adjustments, took supervisor calls.
• Checked provider’s claim status, provided member’s
eligibility for their HMO.
• Read transactions made by customers, updated
customer’s account information, filed disputes and
claims.
EDUCATION
Computer Programming NC IV
AMA Computer Learning Center – Quezon City,
Philippines
Undergraduate
• Write programs in a variety of computer language, such
as C++ and Java, figures out the process of designing,
writing, testing, debugging/troubleshooting and
maintaining the source code of computer programs.
SKILLS
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Time Management
Patience
- Clear Communication Skills
- Knowledge of the Product
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Goal Oriented Focus
Willingness to Learn
