Ivy Cunanan

Ivy S. Cunanan Davao, Philippines- Value Statement: A resourceful S ales Customer Service Representative who consistently meets and exceeds expectations. Maintains level of professionalism, patience and efficiency to maximize customer satisfactions. Summary of Qualifications: a detailed oriented and organized professional, I take pride in completing assignments on time and As with accuracy. I am a quick study and welcome challenges as well. I always make sure that I meet and exceed expectations. I am proficient with customer relationship management and client retention. I possess Leadership skills for I was a Team Leader for 2 years and undergo several Leadership Training and coaching Tactics. I am also proficient in Microsoft Office including Excel and PowerPoint, I can close unit sales like cellphones, cable TV and internet and even upsell for an upgrade of other services to consistently meet targets. Accomplishments that demonstrate my skills: 1. As a Sales and Customer Service Representative, I will make sure that I know the product that I will offer so I would be able to persuade the customer and able to rebut if the customers decline. It is also important to know the needs of the customer by asking open ended questions that way we would know exactly what specific products we can provide. 2. As a Sales and Customer service also I make it a habit to acknowledge, Emphasize and Reassurance to make them feel I am someone who can help and make them very satisfied customer at the end of the day. I will make sure my enthusiastic and friendly phone voice help the customer at ease and to calm the agitated callers. 3. Being a Supervisor, I will make sure I gave full support to my reps by knowing the products and providing new updates and take overs to close specific Sales and make the customers satisfied. 4. As a Team Leader, I possess leadership skills where I can manage up to 14 agents. Being a leader I motivate my agents to keep their job, remind them with targets for them to get incentives. Also need to motivate agents to lower the absenteeism and attrition in order to reach the daily target. 5. I am highly competitive person. As a leader I am very flexible and I can easily adapt to changes, I will drive numbers and aim for positive results to make sure my Team will be on top at the end of the month. Experience September, 2015 – September 15, 2017 VXI Global Holdings – Davao City Team Leader – AT&T account  Maintain the stability of the program by hitting and exceeds both metrics provided by the company and the client. September 2014 – September 2015  VXI Global Holdings – Davao City Subject Matter Expert – AT&T Account Check updates of the products and services. Do skills transfer to keep the quality and assisting agents to reach the target real time. November 2013 – September 2014 VXI Global Holdings – Davao City Account Associate – AT&T Account  Attract the customer by delivering outstanding customer service experience, taking inbound calls for billing issue, technical issue, payment, collection , new provide services and upgrades. Made reasonable procedures exceptions to accommodate customer’s unusual request.  Education June 2006 – March 2010 BS Accountancy University of Mindanao – Davao City