IVEE PINEDA SERRANO
OBJECTIVE
To acquire knowledge where I can develop myself into a valuable
employee and to share my experiences and knowledge that will
surely benefit the company.
WORK EXPERIENCE
Freelancer
July 2020-Present
CONTACT ME AT
Block 56 Lot 2 Bulaon
Resettlement City of San
Fernando Pampanga 2000-
live:.cid.bb13e661ac48e549
SKILLS SUMMARY
Excellent photo and video editing
skills
Excellent in Social Platforms
management, website development
and content creation
Ability to communicate effectively
both over the phone and in person.
Experience working on team
projects both at work and in
courses
Be able to work in high pressure
situations, both independently and
with fellow team-mates
Strong research skills developed
through work experience and
course work
AWARDS RECEIVED
Most Outstanding Employee, La
Homa Guest Home LLC
(2017,2018,2019)
Top 1 agent of the month, TATA
CONSULTANCY SERVICES (2016)
Special Citation Award
St. Ann Colleges S.Y-
EDUCATION
Angeles University Foundation
Bachelor of Science in Business
Administration Major Marketing
Management
S.Y. 2009 – S.Y.2013
Work cross-functionally supporting both the Client Success Team and
Finance
Update programmatic reporting and provide data analysis
Assist clients with webinar bookings and host virtual events
Assist Finance processing rewards orders including quoting and
fulfilment
Handling customer enquiries via phone, email or chat
Office Administrator
LA HOMA GUEST HOME LLC | Sept 2016 - June 2020
Collating and organising our clients’ data upon their arrival at the facility
Receiving and making calls to discuss important documents and
contracts with clients
Setting up appointments for clients
Performed multiple clerical tasks to help the company meet the
requirements of the federal and the state
Meeting with state licensing authorities to discuss the company’s annual
evaluation
Oversaw and handled the company’s operations in the absence of the
owner
Senior Process Associate
TATA CONSULTANCY SERVICES | November 2014 - June 2016
Billing enquiry
Credit Assistance
Processing customer/ client request
Setting up new accounts
Issuing bills and invoices
Taking inbound and outbound calls
Data entry
Resolving customer complaints
Taking payments
Setting up appointments
Customer Service
Customer Service Representative
IQOR CLARK II | Jun 2014 - Oct 2014
Receiving and sorting incoming payments with attention to credibility.
Managing the status of accounts and balances and identifying
inconsistencies.
Issuing bills, receipts and invoices
Customer Service Representative (CSR1)
TELETECH PAMPANGA | Aug 2013- Jan 2014
Process customer orders
Fix orders with errors
Make outbound calls for assistance
Data entry
