Ivee Serrano

I am a multitasker, tech-savy, detail-oriented, and affable.

I’ve had 6 years of experience in dealing with Foreign clients where I had honed my administrative skills in call-handling, appointment-setting,  and data-entry. 

I have just recently worked in the United States of America as an Office Administrator/Manager in La Homa Guest Home limited liability company for 4 years. It is a care facility for elderly. My duties and responsibilities included: collating and organising our clients’ data upon their arrival at the facility, receiving and making calls to discuss important documents and contracts with clients, and setting up appointments for the said clients when needed. I also performed multiple clerical tasks to help the company meet the state requirements of the federal and the state, which included meeting with state licensing authorities to discuss the company’s annual evaluation. Ultimately, I oversaw and handled the company’s operations in the absence of the owner.

Before that, I have also experienced working in the BPO industry for 3 years as  Senior Process Associate in(Collections) and Customer Service Representative. I have experience in billing enquiry,  credit assistance, processing customer/ client request, setting up new accounts, issuing bills and invoices, taking inbound and outbound calls, data entry, resolving customer complaints, taking payments, and using CRM and other tools.

My background in marketing will also profit your company in devising marketing strategies and materials, as I am well-equipped in photo and video editing for flyers, postcards and virtual tours, website development, content creation for marketing blogs and articles, and social platforms management like Facebook, Twitter, Instagram and others. I also have experience in lead generation, sales-marketing, and prospecting clients.