Ivan Paolo B. Sarmiento

IVAN PAOLO B. SARMIENTO OFFICE/EXECUTIVE ASSISTANT-|- | Bacolor Philippines 2001 SUMMARY With almost 6 years of professional experience who is dependable and dedicated. With strong analytical and organizational abilities. Committed to delivering efficiency, discretion, and dependability while maintaining a high standard of professionalism and agility in a dynamic and always changing corporate environment. I want to help your business grow by offering smooth customer services and building enduring relationships based on mutual trust and success. TECHNICAL SKILLS Account management Appointment Settling International Sales Email management Administrative task Data Entry Order processing Customer Service Order Management PROFESSIONAL EXPERIENCE Aug 2023 - Present Account Manager (Production Coordinator), Delegate CX Collaborated with sales team to identify potential upsell opportunities and expand client base. Creating purchase orders and sales orders. Created proposals and product presentations. Coordinated the productions of order. Non-voice customer service, Majorel March 2023-August 2023 Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials. Resolved software and hardware issues of the Apple products Handled complex technical issues and helped customers in troubleshooting. Customer Service Representative, Majorel Aug 2022 - January 2023 Created escalations emails for orders with special cases that need exemptions. Communicated directly (via emails) with carious Couriers and Distribution centers for order deliveries and for order issues. Created return labels for customer's orders through the courier's website. Aug 2021 - May 2022 Customer Service Representative, Teletech Exceeded performance metrics consistently, earning recognition as a top performer within the team. Improved resolution time with effective problem-solving for customer complaints. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Customer Service Representative, Sutherland Sept 2019 - July 2021 Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information. TOOLS Customer Relation Management Conversational Cloud Atlas Samson Prism Netsuite Administrative Task Microsoft Excel Microsoft Word Google Calendar Communications Outlook Microsoft Teams Google Meet Gmail Slack EDUCATION Holy Angel University Bachelor of Science in Business Administration Major in Business Management May 2019