Ivan Paolo B. Sarmiento

I’m someone who thrives on problem-solving, helping others, and learning new things. Over the years, I’ve had the chance to work in a variety of roles across different industries, and each experience has shaped me into a more well-rounded professional. From working in tech support at T-Mobile, Apple, and Amazon to handling customer-facing roles in retail and promotional work, I’ve gained a skill set that allows me to face challenges from different angles.

At T-Mobile and Apple, I had the opportunity to work directly with customers to resolve technical issues, and I quickly learned how important clear communication and patience are when dealing with frustrated customers. Whether it was troubleshooting a complicated technical issue or walking someone through the basics, I always made it my goal to leave every customer feeling heard and supported. I also learned how to stay calm under pressure and work efficiently, especially when dealing with high-volume calls or complicated service requests.

My time at Amazon introduced me to the fast-paced world of e-commerce, where I gained valuable insight into how a global company manages customer satisfaction at such a large scale. I worked on handling customer inquiries, addressing issues, and finding solutions that fit both the company’s policies and the customer’s needs. The experience showed me the importance of attention to detail and how one small action can make a huge difference in a customer’s overall experience.

On the retail side, I developed a strong understanding of sales, customer engagement, and the importance of creating a welcoming environment. Working in promotions also allowed me to refine my organizational skills and multitasking abilities. Whether I was helping customers find what they needed or setting up an event, I always focused on delivering the best service possible and creating positive experiences for everyone I interacted with.

Outside of work, I’m always looking for ways to improve and grow, both professionally and personally. I enjoy learning about new technologies, reading up on trends in customer service, and finding creative ways to solve problems. At the end of the day, I believe that building strong relationships, understanding people’s needs, and finding practical solutions is what makes any job meaningful.