Ivan Miguel D. Ugarte

Ivan Miguel Ugarte IT Systems and Network Engineer Dependable and goal-oriented IT engineer with 6 years of experience in maintaining IT systems and providing comprehensive customer service. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. WORK EXPERIENCE-- IT System and Network Engineer Efficient business Ops 09/2022 - Present, Achievements/Tasks Naic, Cavite Monitor client backups using Datto and Veeam, and respond to alerts and system error messages. SKILLS Track and respond to client requests using ConnectWise products such as Manage, Automate, and Control. LAN and WAN Administration Intrusion Prevention/Detection System Configuration and Monitoring Active Directory support and administration (Group policy and account provisioning) Microsoft office 365 administration. IT System and Network Admin Microsourcing 02/2021 - 09/2022, Pasay City Achievements/Tasks Network Firewall Configuration (e.g pfsense, Kerio, WatchGuard) Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and Virtual Private Networks. Configure network VLAN on Cisco switches. Vlan creation and management Strong Communication Skills Persistent, Resourceful and Curious INTERESTS IT Support Associate Softmedia Entertainment Solutions Inc. 05/2018 - 09/2020, Makati City Information Security Group -Service Desk Techmahindra Inc. 08/2016 - 05/2018, CERTIFICATES CISCO Introduction to Cybersecurity (12/2020 - 01/2021) Cloud Computing PC Building EDUCATION Virtualization B.S Information Technology STI Dasmarinas Open-Source Softwares 2012 - 2016, Mandaluyong City